Necessary VICIDial Features for Efficient Call Center Operations

Call centers are essential to improve customer experience and other business operations. To run these operations effectively, there are different types of?call center solutions?available. VICIDial is one of the top solutions available in this space.?VICIDial call center software?is an open source solution, which is why it has a larger customer base. More than 10,000 global businesses use this software to run their business with or without?VICIDial custom theme development.?Being an open source solution, it also supports?VICIDial custom development?to build missing features. But, the good thing is, it has all the necessary features that are required in a call center for efficacious operations.?

In this blog post, we will explore more about all the essential features that are available in VICIDial without any need for?VICIDial custom development services.

1. Remote access

2. IVR

3. Automated call distribution (ACD)

4. Auto dialers

Read full article here: Inextrix.com