Necessary Up Front Fiber Details

When it comes to a fiber-optic order also known as Direct Internet Access (DIA) service it is important to gather important upfront information to ensure the order details are collected. With this information gathered upfront it can help ensure the fiber order is placed correctly as much of this information is normally missed upfront causing delays or issues further down the road. Fiber on average if lit in a building takes 30-45 business days to get installed depending on the carrier of choice. If fiber is not in the building it can range from 60-120 business days to get the fiber into the building and installed. Much of the reason for this is due to permitting, sub-contractors, right of entry into the building, and drenching/boring/aerial work. Below is a list of items to gather which are extremely important:

Technical Questions:

• How much bandwidth is needed?
• What type of handoff is needed electrical or fiber?
• How many Static IPs are needed and what type?
• Is a managed router needed?
• What type of fiber is needed single mode or multi-mode fiber?
• Is DDoS security protection needed on the circuit?
• Is a Microsoft Azure or Amazon AWS Direct Connect Needed?
• Prefer a 2- or 3-Year Contract?

Order Details:

Contract Signor:

• Full full name of the legal entity of the company:
• Name of the signor:
• Title:
• Email Address:

Local Site Contact:

• Name:
• Cell Number:
• Title:
• Email Address:

Technical Contact:

• Name:
• Cell Number:
• Title:
• Email Address:

Billing Contact:

• Name:
• Cell Number:
• Company Title:
• ?Email Address:
• Where do the bills need to be sent to if different than the service location?

Building Owner Information:

• Name of Company:
• Building Owner Name:
• Cell Number:
• Company Title:
• Email Address:

Property Manager Site Contact

• Name of Company:
• Name of Property Manager:
• Cell Number:
• Company Title:
• Email Address:

Building Right of Entry-If Needed:

• Full Name of Building Owner Company: