"It is not necessary to change. Survival is not mandatory."

Remeber this guy? Probably not. We sent him to Japan to rebuild the country's manufacturing after WW2. We didn't want to listen to him. At the time we were a disposable society with planned obsolescence as my Dad would always say.

He was fired from a few companies for insisting on quality. Well, we are starting to listen now. My favorite quotes come from this man.

"It is not necessary to change. Survival is not mandatory."

"Anyone can talk about quality, but only those who have it can prove it."

With all the sales trainers today and CRM's telling you how to sell don't get confused. Don't pay them, Pay the price! Stop looking for a silver bullet. The price of delivering value and demonstrating your quality. It's much harder but pays bigger. There are no short cuts.