Navigating the Workforce-wide Erosion of Social Skills in the EHS Sphere

With the pandemic came a remarkable shift in how we live and work. Although the dust is beginning to settle, one change is still having a significant impact on the workplace - the erosion of social skills in the workforce, particularly affecting Gen Z. A study conducted by Gartner reveals that up to 51% of Gen Z individuals missed out on developing essential soft skills such as networking, public speaking, social stamina and attentiveness over the course of the pandemic. These skills are crucial for effective communication and engagement. This erosion of social acumen has significant repercussions, especially in the EHS (Environmental, Health, and Safety) sphere, where successful careers hinge on adeptly connecting and communicating with people.

Workforce-wide Impact on Organisations

The erosion of social skills is not an isolated issue; it permeates across industries that rely on collaboration or direct customer interaction, posing significant challenges for organisations. The absence of these essential social skills can result in a range of adverse effects on organisational performance, ultimately impacting the bottom line. Several factors come into play:

1. Diminished productivity: Effective communication and collaboration stand at the core of any thriving organisation. Insufficient social skills can give rise to misunderstandings and miscommunications, leading to inefficiencies and errors in tasks. Projects may be delayed, problems overlooked and teams may struggle to work cohesively.

2. Increased conflict: Social skills play a crucial role in managing conflicts and resolving disagreements constructively. Without these skills, disagreements can escalate into full-blown conflicts, creating toxic work environments. Such conflicts disrupt cooperation and reduce morale and productivity.

3. Reduced engagement: Employees with strong social skills are better equipped to build positive relationships with colleagues and managers, fostering a sense of belonging and engagement. Conversely, the absence of these skills can lead to feelings of isolation, disconnection and reduced commitment to the organisation's goals. This is of particular concern in the EHS space, where engaged employees are vital for executing tasks safely and efficiently.

4. Recruitment challenges: In a competitive labour market, organisations vie for top talent. While technical skills and experience are crucial, social skills have become equally vital in the recruitment process for interviewers to secure great candidates. Meanwhile, candidates who demonstrate strong interpersonal abilities are often preferred as they can fit seamlessly into teams and contribute positively to the organisational culture.

The intricacies of building relationships and fostering team dynamics have been further complicated by the pandemic-induced burnout, exhaustion and career insecurity. Remote work and reduced in-person interactions have curtailed the opportunities for team bonding and casual conversations, making it harder for employees to build meaningful connections with their colleagues and managers. Organisations must recognize the importance of addressing this gap to maintain a cohesive and thriving workforce.

Within the EHS sector, a decline in social skills can profoundly impact safety outcomes. Miscommunications or ineffective persuasion can lead to safety lapses and avoidable incidents. ?Therefore, it’s imperative for EHS leaders and professionals to prioritise social skills development alongside technical expertise fostering a safer and more productive work environment. I’ve provided advice for effective ways to communicate with employees in my previous blog, “The Impact of Big Brother bosses on employee wellbeing”.

Redefining professionalism across the workforce

Organisations must adapt and redefine professionalism in the workplace. Implementing comprehensive soft skills training programs is a foundational step in nurturing and cultivating social skills among employees. Emotional intelligence and effective communication workshops can empower young people to better understand and connect with their colleagues, superiors, and subordinates.

Creating ample opportunities for networking and collaboration can facilitate relationship-building and foster a sense of camaraderie among team members. Additionally, prioritising mental well-being is crucial as a sound mind is better equipped to navigate social dynamics adeptly. Equipping managers and leaders with the knowledge and skills to support their teams' mental well-being is essential. Companies can provide training on mental health awareness, communication and the handling of mental health conversations with sensitivity and empathy.

Open communication and supportive work environments also play a significant role in enhancing social skills. By fostering honest dialogue and providing constructive feedback, employees feel more comfortable expressing themselves and engaging confidently with colleagues.

Leveraging technology for skill development

Paradoxically, technology can contribute to enhancing social skills. While technology, particularly social media, has been criticised for contributing to the erosion of these skills, virtual training platforms and simulations can effectively enhance soft skills. For example, Farmers Insurance employs virtual technology to train claims adjusters not only in claims assessment, but also in emotional intelligence skills like active listening, empathy and maintaining composure when dealing with irate customers. Such technology can undoubtedly be adapted in the health and safety context to train EHS advisors in effective communication.

Online communities and forums can also serve as valuable resources for networking, mentorship, and knowledge sharing. Engaging with like-minded professionals through digital platforms can overcome geographical barriers and offer unique learning opportunities.

As the world grapples with the Gen Z skills gap and the broader erosion of social skills in the workforce, organisations must take proactive measures to address these challenges head-on. Redefining professionalism to prioritise social skills development fosters a resilient, productive and harmonious workforce - better prepared to tackle the challenges of tomorrow.