Navigating Trends and AI to Achieve Business Outcomes
ITXM Summit September Replays Now Available
Missed the ITXM Summit in September? Don't worry - replays are now available! Catch insightful sessions featuring industry leaders from PepsiCo, Computacenter, and renowned thought leader Doug Rabold.
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How Experience Management Ties in with Other ITSM Trends
If you read the annual IT service management (ITSM) trends blogs, you’ll see various trends, such as artificial intelligence (AI), enterprise service management (ESM), and value creation. Each trend plays a vital role in evolving corporate ITSM capabilities, but how often are these trends – including experience management – tackled in isolation? Perhaps with one team focused on the opportunities of AI and another on selling the benefits of ESM to other business functions.
There is much connective tissue between various ITSM trends, and it is, in fact, experience management that ties all the other key ITSM trends together. This blog explains how.
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How Experience Management Can Help Shape AI Initiatives
Organizations of almost every size and shape and across many industry verticals are clamoring for AI's supposed advantages, including faster responses, better insights, and increased automation. There's uncertainty about the technology's use cases, i.e., for what purpose should firms use AI in the first place?
This post by Roy Atkinson looks at how gathering experience data—specifically data from IT's end-users—can guide the choice of use cases for AI and help us see the purpose(s) for AI deployment.
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12 Tips for Better IT Decision-Making Using Experience Data
So you’ve been convinced of the importance of experience data and insight to IT decision-making, but what must you do to make it a reality? There’s already helpful content across our website related to the introduction of experience management and the collection and analysis of experience data. This blog shares twelve tips for better decision-making using experience data.
EVENTS
ISG Digital Business Summit
Join us in Dallas from November 13–15 for the premier gathering of digital transformation leaders. Stay at the forefront of the fast-paced digital landscape! Register for free as our guest by using this code: HAPPYSIGNALSVIP.
EVENTS
XLA Institute launches the UK Chapter
The XLA Institute’s mission is to improve IT’s impact on people and business, and accelerate the XLA movement worldwide. Join us for the UK chapter launch on October 17, from 14:00–17:00. Reserve your spot here: