Navigating Success in Hospitality: Unveiling the Impact Filter with Jeremy Julian

In today's instalment, we're diving deep into Episode 18, featuring none other than Jeremy Julian , the Chief Revenue Officer of Custom Business Solutions, a seasoned veteran in the realm of restaurant technology. Let's dive into the intricacies of hospitality, technology, and the transformative power of the Impact Filter.

People are looking to help each other and solve challenges collaboratively.

To kick things off, Jeremy graced us with his profound definition of hospitality: empathy in action. It's not just about serving guests; it's about truly understanding their needs and going the extra mile to exceed their expectations. As Jeremy eloquently put it, hospitality transcends the confines of restaurants and hotels, permeating into our homes and communities. It's a universal language of care and compassion that knows no bounds.

Tech for tech's sake is worthless; tech to solve real business challenges is invaluable.

Jeremy's insights shed light on a crucial paradigm shift: technology isn't a one-size-fits-all solution; it's a versatile tool that can either make or break your business. Instead of implementing tech for the sake of it, Jeremy advocates for a strategic approach. Understand your unique challenges, then leverage technology to address them head-on. It's all about working smarter, not harder.

Unveiling the Impact Filter: Enhancing Project Outcomes

Jeremy introduces us to the Impact Filter, a concept by author and speaker Dan Sullivan, aimed at improving decision-making and project outcomes within the hospitality industry. He explains that the Impact Filter functions as a "one-page impact filter," where project details and potential impacts are outlined before commencement. This proactive approach allows stakeholders to foresee and understand the potential consequences, both positive and negative, of a particular decision or action.

Moreover, Jeremy emphasises that the Impact Filter goes beyond identifying potential negative outcomes; it also serves to highlight the positive impacts a project could yield. By clarifying the project's objectives upfront, the Impact Filter facilitates alignment among team members and provides a framework for measuring success post-implementation.

The Impact Filter emerges as an efficient tool for better project planning, risk management, and ensuring alignment with overall business goals. Its application can lead to more informed decision-making and ultimately contribute to the success of hospitality ventures.

But let's not forget the human touch.

In an age where technology reigns supreme, Jeremy reminds us of the irreplaceable value of human interaction in hospitality. Sure, technology can streamline processes and enhance efficiency, but it's the personal connections that truly leave a lasting impression on guests. It's about striking a delicate balance—leveraging technology to elevate the guest experience while preserving the warmth and authenticity that define hospitality.

Collaboration within the tech world is essential for growth and success.

In an industry as dynamic and fast-paced as hospitality, collaboration isn't just a buzzword—it's a lifeline. Jeremy's passionate advocacy for collaboration underscores the power of collective learning and shared insights. After all, in a world where knowledge is currency, collaboration is the key to unlocking unlimited potential. So, don't be afraid to reach out, ask questions, and share your experiences. Together, we can overcome any challenge and chart a course for unprecedented growth and success.

As we wrap up this journey through the world of hospitality and technology, let's reflect on the invaluable lessons we've learned from Jeremy.

From the importance of empathy to the strategic leverage of technology and the transformative power of the Impact Filter, Jeremy's insights have illuminated a path to success in an ever-evolving industry.

Stay tuned for more conversations and invaluable insights as we continue our journey of helping you to think differently. We have some fantastic guests coming up in the next few weeks and I can't wait to share the episodes with you.

Check out the episode here;

Hospitality Huddles is brought to you by Auden Hospitality . Working with hoteliers to think differently to create outlets their guests will love.

If you would like to see how we work, when you have time, check out these ways...

Visit our website www.audenhospitality.com - here you will see more about the services we offer, projects and case studies.

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