Navigating Strong Demand for AI Agents
Salesforce News & Insights
News and insights from Salesforce. For media inquiries contact [email protected].
In this edition: 87% of Americans are open to using AI agents to navigate government processes, according to new Salesforce research. And 74% of Gen Z drivers say they’d like to see an AI-powered experience for car buying or maintenance. This demand for AI makes one thing clear: Now is a critical moment in enterprise AI adoption.?
This rise of digital labor – intelligent AI agents augmenting human workforces – is also fundamentally reshaping how businesses operate. Reskilling human employees is an essential step in successful adoption.
Learn how customers and consumers alike are joining the agentic AI revolution and find out how Salesforce is guiding its own workforce on the way.
The Big Story
Could AI Agents Address Billions in Unclaimed Government Benefits? New Research Weighs In
$140B in government benefits go unclaimed every year due to complicated or outdated processes, according to White House data. A Salesforce survey found that 87% of Americans are open to using AI agents, an AI system that can work seamlessly with human teams to understand and respond to constituent inquiries 24/7, to help.
More Insights
From Adaptability to AI Literacy: Salesforce Identifies the Critical Skills Needed to Succeed in the Digital Labor Revolution
The rise of digital labor is reshaping businesses and jobs. But with just 15% of workers saying they have the training necessary to use AI effectively, reskilling is more critical than ever.
Salesforce is guiding its employees and customers through the digital labor revolution using data points and industry research to determine the top skills needed for success.
Building the AI Powered Workforce: Inside Salesforce’s Strategy for Agentic AI Adoption
Embracing proactive AI agents, software that can work behind the scenes without constant human oversight, requires more than just deploying new technology.?
Instead, according to experts from Salesforce and Autodesk, companies must weave digital workers into the fabric of company culture, clearly communicate about their benefits, and prepare employees with the skills to be successful. This helps to foster a seamless, collaborative environment where humans and agents work side by side effectively.
领英推荐
How Agentic AI Can Fulfill the Promise of Connected Cars
Connected cars have been in development for decades but haven't reached their full potential. Although they collect data from over 100 sources, the benefits for drivers are limited.?
“Today’s connected car is like a smartphone that can only make emergency calls,” said Achyut Jajoo, SVP & GM, Manufacturing & Automotive at Salesforce.
AI agents are the next step. They can anticipate needs, resolve issues, improve safety, and extend vehicle life.
Agentforce in Action
Insurance assessor Alpine Intel is transforming its risk assessment and diagnostic processes for loss events with AI agents. Using Agentforce, Alpine Intel is improving efficiency, customer experience, and data-driven insights.
Adobe Population Health manages complex healthcare cases for more than 400,000 people, ensuring they have access to food, transportation, and medications. The healthcare solutions provider is using Agentforce to boost efficiency and improve patient care through streamlining data collection, automating administrative tasks, and real-time support.
Did You Know?
Salesforce research shows Gen Z is leading a shift toward AI agent-powered car buying and maintenance.?
As the first generation of digital natives become first-time car buyers and lessees, expectations for personalized, digital-first technology and concerns over existing processes are poised to disrupt the industry. Salesforce is partnering with leading automotive companies like Goodyear to deliver innovative customer experiences powered by AI agents.?