Stakeholders clash over product design priorities. How will you navigate the conflicting interests?

Navigating conflicting stakeholder interests in product design involves active listening, understanding each perspective, and identifying common goals. I facilitate open discussions to align priorities, seek compromises, and ensure transparent communication. By balancing competing interests and focusing on the project's overall success, I guide the team toward a cohesive and mutually beneficial design solution.

Gerir conflitos requer habilidades de escuta ativa e conhecimentos técnicos, neste caso, para interlocu??o entre as partes interessadas. Em um projeto, a tríade: tempo-escopo-recursos financeiros, s?o conflitantes por si só, faz-se necessário o cuidado em observar o impacto das prioridades do design de produto nesta tríade. Conhecer as opini?es de cada parte interessadas e buscar o equilíbrio dentro do conflito de forma a propor solu??es que atendam aos interesses globais do projeto. No aspecto da gest?o de conflitos, desconsiderar os interesses pessoas/próprios e contribuir com os interesses coletivos para alcance de resultados esperados.

For me a key requirement is to leverage unique perspectives rom my stakeholders. Start by Synthesizing the Inputs: As a product manager, you have a unique perspective from interacting with various stakeholders. Use this to synthesize inputs and make informed recommendations that align with the broader organizational goals. Reflect these inputs back to the larger stakeholder community to build consensus and increase your perceived value to the organization

Creativity happens within the clash. "Same' bias only gets you mediocre products and services that are 'one' step ahead. I loved living in creative conflict because it was a positive opportunity to express difference, showcase more why's or what ifs, and when trade-offs occurred, I knew it was for a good technical, material, finish or color design reason.

Cada colaborador possui sua própria personalidade e individualidade. é essencial compreender os pontos de vista de todos para resolver conflitos. Descreva claramente onde está o problema e sugira possíveis melhorias. Identifique se o atrito está relacionado a quest?es pessoais e ofere?a suporte conforme necessário.

The most important question to ask stakeholders at that type of sityation is: what are you afraid of and want to avoid by making your changes? Any decision is motivated and often motivated by fear. Not being successful enough is also fear. It is necessary to clarify the nature of these fears. Then it often turns out that you can work out these details that worry the stakeholders in another, more acceptable way. So do not immediately argue or prove how cool everything will be without their edits. Try to identify the true reasons - most likely, you will be able to save what you like, but also solve stakeholders request.

Comunica??o Transparente: Manter uma comunica??o aberta e transparente é fundamental. Organizar workshops ou reuni?es de alinhamento onde todas as partes interessadas possam expressar suas opini?es e discutir as prioridades pode facilitar a constru??o de um consenso.

ser transparentes al proponer una idea es lo mejor, ya que podemos conocernos con mejor vibra , manteniendo una postura neutral y guiarnos hacia lo que queremos transmitir.

Para facilitar el diálogo, primero debemos garantizar que todas las partes tengan voz y voto. Un ambiente en el que la oratoria, el don de gentes y el carisma prime sobre la calidad de las ideas puede perjudicar a aquellas personas que sean más introvertidas. Para ello, se podría poner en práctica este ejercicio: Cada miembro deberá poner su idea en un papel, después se lo pasará al de al lado y este le aportará algo nuevo a esta idea, así sucesivamente hasta que el papel original llegue a cada uno. De esta forma, todas las ideas son tomadas en cuenta y se fomenta la retroalimentación a la hora de innovar y crear.

Facilitar el diálogo después de que hemos dejado en claro las prioridades basadas en lo que nuestro producto necesita y no en lo que cada uno quiere, ayuda a poner el resto de la organización y comunicación más efectiva, transparente y da a cada miembro del equipo colaborativo la confianza y certeza, que todo se basara en un mismo objetivo y no en los intereses de uno o algunos, sino que todos deben trabajar en conjunto.

Sem dúvida, uma boa prática é promover sess?es de brainstorming criativas com todas as partes interessadas para explorar solu??es que conciliem diferentes prioridades. Reimagine recursos e ajuste cronogramas para acomodar diversos interesses sem comprometer a funcionalidade do produto. Fomentar um ambiente aberto à inova??o permite encontrar meios-termos que satisfa?am a maioria, se n?o todas, as partes envolvidas.

Revisitar o processo em que o problema ocorre é essencial para identificar falhas e oportunidades ocultas. Ao reavaliar o caminho percorrido, podemos descobrir pontos de melhoria que exigem menos recursos e proporcionam solu??es inovadoras. A simplicidade tem um poder transformador. Essa abordagem n?o só otimiza os recursos disponíveis, mas também promove a criatividade e a inova??o dentro das equipes. é fundamental afastar-se do "olho do furac?o" e observar a situa??o de uma perspectiva externa. Ampliar nosso raio de vis?o permite identificar aspectos que, no calor do momento, passam despercebidos. Adotar uma postura reflexiva e simplificadora pode ser a chave para o sucesso organizacional em um mundo de constante mudan?a.

To strengthen the bond with stakeholders, it’s fundamental that we involve them in the full creative process. However, we must already have a solid strategy in place so that we guide them in a specific direction. A competitive analysis can also help with this.

Perder el miedo al fracaso es esencial para ser creativo. No poner barreras ni límites a nuestras ideas, por absurdas que puedan parecer. De una idea loca es de donde surge una solución realmente creativa y disruptiva. Una solución que aportara valor y nos diferenciará de los demás.

While creativity is essential for generating innovative solutions, grounding those ideas in practicality is equally crucial. By combining a deep understanding of stakeholder needs, effective communication, and a focus on feasible solutions, we can bridge the gap between imagination and implementation. This approach involves prioritizing creative solutions, conducting rigorous feasibility assessments, and adopting an iterative development process. For example, a product team might brainstorm a revolutionary new feature but then prioritize it based on user testing and market analysis. By balancing creativity with pragmatism, teams can deliver innovative products that truly meet customer needs and drive business success.

Creating clear and structured decisions making frameworks (templates) manages expectations is fair and effective for measuring and developing actionable items. It also encourages record keeping and maintenance. When done correctly the team can refer back to previous items and help evolve ideas. Especially working with a wide set of stakeholders.

In big organisations and diverse project teams decision making frameworks helping the team navigate more effectively. Frameworks that key stakeholders have the chance to voice their concerns and builds are usually more effective because they are encouraging collaboration and open dialogue

Parce que dès le départ, les parties prenantes ont été associées ; des feedback et/ou réunions ont été faits, l'évidence de la décision s'imposera naturellement. Il va de soi que l'approche aura été méthodique et ne doit en rien se soumettre à un rappel /résumé de toutes les étapes ayant mené aux decisions qui sont à prendre. Il me parait là aussi crucial rappeler que le process ayant ete collaboratif, la décision finale devra l'etre au regard de toutes les données cumulées. Les maitres mots: transparence, méthodologie, faits concrets.

I have found giving a group of people a general "decision frame" in which to sort and assemble categories of concern can be great to generate robust discussion and combine several of the steps that are listed in this assignment. It is rather like throwing all the letters from a Scrabble game set on a table and then telling the players that they can use the letters only to make words in specific categories (e.g. tools, animals, soups) and see how their brains are sparked! E.g. For a design charette for new construction I would use categories such as "environmentally friendly materials", "reuse of design and materials", "cost", "proximity to public transportation", and "Integrated age ranges of residents." Fun discussions produce more!

Acredito que para melhores decis?es, a prioriza??o e alinhamento s?o fundamentais: com as informa??es em m?os, é crucial priorizar as necessidades com base em critérios objetivos, como impacto no usuário final, viabilidade técnica e alinhamento com os objetivos estratégicos da empresa. Ferramentas como a Matriz de Eisenhower ou a Análise de Impacto podem ser úteis nesse processo.

Successful products often require balancing competing priorities. A culture of compromise is essential for navigating these challenges. It's about finding common ground, not surrendering. By focusing on the collective goal and encouraging open dialogue, we can create products that satisfy multiple stakeholders without sacrificing quality or innovation.

Este es un momento clave del proyecto. Aquí todos los miembros deben dejar a un lado su orgullo y mirar por el bien del producto. No es el momento de defender tus ideas, sino de defender al producto. Es esencial tener la capacidad de ser objetivos y mostrar una visión amplia alrededor del proyecto. Solo así se podrán tener en cuenta todos los contextos posibles y la manera en la que más puedan beneficiarnos.

La presencia de este proceso en el modelo de gobernanza o cuadro orgánico, con un grupo identificado cuya función es desarrollar estrategias para acortar los vacíos de información o brechas de procesos no rentables, permite detectar cuales organizaciones están dispuestas a desarrollar tecnologías o conocimiento para vivir mejor, trabajar mejor o hacer de este mundo un lugar mejor.

Cultivate a culture of compromise to navigate stakeholder interests by addressing critical concerns without derailing the project. Encourage stakeholders to focus on the collective goal of creating a successful product, emphasizing collaboration over winning arguments

Es fundamental crear una cultura de compromiso para que los empleados se sientan conectados con la empresa. Para ello se debe: - Invertir en el desarrollo y crecimiento personal de los empleados. - Brindar reconocimiento y compensaciones. - Fomentar una comunicación abierta y fluida entre los empleados y la empresa. - Brindar opciones de horarios flexibles y de teletrabajo.

El feedback que recibimos de las partes interesadas es lo que hará que el producto o servicio final se ajuste realmente a sus necesidades. No hay que enamorarse de nuestra primera idea o prototipo hay que ser capaz de iterar y modificarlo tantas veces como sea ecesario.

Importantisimo mantener la comunicacion actualizada a todas ?as partes. Es comun no informar y cuando se realizan ajustes o cambios sin aviso empiezan los roces y conflictos entre las partes

One thing I personally champion is the deliverable/project, i.e. what is best for the project wins. This helps to drive the conversation away from personal preference and ego, and steers it towards a more constructive focus: “What is our desired outcome and which direction best supports that?” If we can all communicate with the same end goal in mind it becomes a little easier to compromise, resolve, negotiate, and decide because the feedback is on “it” and not on “us/me”.

Empathy is key to be able to identify where the tensions are and tackle them soon. Unsolved tensions or even worse unrecognised tensions is a big enemy in any project work but in product design can create delays and unnecessary conflicts in a team.

A Comunica??o n?o violenta é fundamental para o relacionamento saudável entre as partes envolvidas no desenvolvimento de um processo criativo ou qualquer outra abordagem que seja. Conflitos e posicionamentos distintos podem acontecer em qualquer ambiente, mas é extremamente necessário compreender e escutar o outro lado com educa??o e principalmente respeito. Qualquer sucesso chega ainda mais longe quando os pares entendem pontos de vistas distintos e os utilizam para aprimorar processos e n?o provocar fragilidade nos la?os construídos.

? Understand Each Stakeholder's Perspective: ? Speak with each stakeholder to understand their priorities, concerns, and the reasons behind viewpoints. ? Determine what motivates each stakeholder, whether it’s customer satisfaction, cost efficiency, innovation, or time to market. ? Establish Common Goals: ? Ensure all stakeholders understand and agree on the overall vision and primary objectives of the product. ? Emphasize how achieving common goals will benefit all parties involved. ? Prioritize Requirements: ? Apply frameworks like MoSCoW (Must have, Should have, Could have, Won’t have) to prioritize features and requirements. ? Conduct a value vs. effort analysis to prioritize features that offer the highest value with the least effort.