Navigating the Path to Excellence: Gaining Insight into Club Facility Renovations
Chris Duffy, CCM
Certified Club Manager (CCM) | Creative Thinker | Passionate Leader
Renovation stands as a cornerstone term in the Club Industry, resonating worldwide and is often the biggest subject of the Club Grille or Locker rooms. Yet, as I reflect on my experiences attending global Club Management seminars and conferences, a striking observation emerges - a notable absence of seminars dedicated to the intricate process of planning, delivering, and executing renovations. (or maybe I've missed the seminars, if so apologies)
This gap raises an important question: How do the aspiring leaders, fueled by ambitions to ascend in the industry, acquire the requisite knowledge and experiences in navigating major club renovations across the campus from clubhouse, course to courts, or the complex process of Master Planning?
For many, the notion of learning through trial and error during major projects is far from ideal and could be very costly! The absence of structured guidance and insights in renovation processes can pose a significant challenge for those eager to contribute meaningfully to the development and enhancement of club facilities.
While some young leaders are fortunate to be part of clubs where seasoned leaders generously share their knowledge, fostering an environment where the next generation actively participates in the renovation processes, this scenario is not universal. Other's utilize third party contractors who will come into manage projects with limited club oversight. However, the burden of project delivery, budget management and the success or failure often falls on the shoulders of the General Manager or equivalent.
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In the realm of club renovations, collaboration with recognized architects, master planner and interior designers is common. Yet, how can managers be certain they are on the right path? The quest for a deeper understanding and further knowledge becomes paramount, especially considering the impact of such renovations on the club's identity, member satisfaction, and overall success.
The need for further insights from architects, designers and master planners at Club Management conferences becomes evident. These professionals can shed light on best practices, effective management software utilized in renovation projects, and strategies to enhance the competencies of aspiring leaders. Learning from their experiences can provide a road map for successfully navigating the challenges associated with major renovations.
I'd say there is a collective yearning for a more comprehensive understanding of the renovation process, from inception to execution. The incorporation with industry partners of seminars and workshops dedicated to renovation strategies, project management tools and software used can support bridging the knowledge gap. The sharing of information regarding successful case studies, potential pitfalls, and innovative solutions will empower younger or inexperienced leaders to approach major renovations with confidence.
In conclusion, the journey towards excellence in club facility renovations requires, in my opinion, a concerted effort from industry leaders, contracting professionals, and aspiring talents. By addressing the current gap in knowledge sharing and embracing a culture of learning, the industry can ensure that the next generation of leaders is well-equipped to deliver successful, on-budget projects that meet and exceed member expectations.
Director of Golf Course & Estate
12 个月Reach out to clubs who have taken on similar projects of type and scale. Not necessarily something you can just undertake a course in, rather reaching out to gain experience and knowledge through others.
Director at EDI-Golf Ltd
12 个月Thought provoking stuff as always Chris I put forward a proposal on this topic to CMAA this year but sadly didn’t make the cut
General Manager - +30 years international hospitality experience in hotels, resorts and golf clubs
12 个月In an ideal world, it should already start at the education level. How many hospitality, and/or club/sport management courses incorporate project planning and critical path learning into their degrees? Very few if none I suspect. Collaborative project planning between projects, interior design, operations, senior executives and owners is critical. Time management becomes critical in the pre-opening or pre-construction phases, tying into well thought out critical paths which are effectively communicated and updated to address time critical issues that inevitably arise. Best practice reviews from previous projects can also factor into more successful future projects as learnings from trial and error are par for the course. Local knowledge and expertise are vital internally, and external expert consultants in pre-opening planning and critical path management can go a long way to anticipate and mitigate potential issues and also be an independent 3rd party platform to communicate between all stakeholders.
PGA Master Manager, Founder of 59club measuring performance, training teams and supporting managers of golf and hospitality businesses around the world.
1 年Absolutely, lots of conversations going on with architects and feedback
Experienced in Financial/Operations/ Membership Sales/Health and Safety/Mentoring. Seeking an AGM/Golf Ops position within a private member's club. Flexible to relocation.
1 年Can't think of many GM with interior design experience, so qualifications and knowledge in this subject would be invaluable to share with the Board.