Navigating the Path to Becoming a Successful Product "person"

As a BSc graduate in Software Development with over 20 years of combined experience across technical support, freelancing, software development, team lead, DevOps, and now as a Technical Product Owner, I’ve had the privilege of witnessing the evolution of the tech industry from various vantage points. Today, I want to share some insights and steps for aspiring Product Owners, Product Managers, and others who identify with my experience and career path to gain the experience, tracking, and business acumen needed to excel in this dynamic role.

1. Embrace Continuous Learning

In the ever-evolving field of product management, continuous learning is crucial. I’ve recently embarked on a journey to deepen my knowledge by enrolling in a PG program in Leadership and Change, starting this October. Additionally, I’ve been leveraging LinkedIn Learning for targeted training. Books like “Roadmaps Relaunched,” “Escape the Build Trap,” “Inspired,” and “Aligned” have been instrumental in shaping my understanding of effective product management, but wait! I'm not done yet ??.

2. Gain Hands-On Experience

Experience is the best teacher. My diverse background in technical support, software development, and DevOps has provided me with a solid foundation. For those starting out, seek opportunities to work on cross-functional teams, engage in projects that require end-to-end product lifecycle management, and don’t shy away from taking on challenging roles that push you out of your comfort zone. I always say "Your life starts outside your comfort zone".

3. Develop Strong Business Acumen

Understanding the business side of product management is essential. This involves not only knowing your product inside out but also understanding market trends, customer needs, and the competitive landscape. Engage with stakeholders, participate in strategic planning sessions, and always keep the bigger picture in mind and that we are in the problem-solving business, people buy solutions, not "products".

4. Leverage Technical Support Experience

My time in technical support has been invaluable in honing my ability to listen to customer problems and identify their pain points. This experience taught me to focus on the underlying message and root cause, rather than just the symptoms. Understanding the real issues customers face is crucial for developing solutions that truly address their needs. This skill was invaluable as a software developer. In a particular role I was a "one man show", getting the business requirements and converting them to value. I always discussed with stakeholders the "why" for some requirements (usually the more complex) and often came up with a more simple, maintainable and valuable solution.

5. Build a Robust Network

Networking is a powerful tool for growth. Connect with other Product "People", join relevant professional groups, (i.e. The Product Mentor, a group I started to join like-minded people, share experiences and foster a growth mindset.) and participate in industry events. Sharing experiences and learning from others can provide valuable insights and open doors to new opportunities.

6. Share Your Journey

One of the most rewarding aspects of my career has been sharing my experiences and insights with others. I frequently post on LinkedIn about my journey and the steps people can take to help them succeed if my experience can help in any way. By sharing your story, you not only help others but also reflect on your own growth and achievements.

7. Stay Passionate About Innovation

Those who know me, know that I’m passionate about innovation, continuous improvement, and process efficiency. I always think about technology as a tool to solve problems, never as the solution itself. Everything I do is always with the best customer experience in mind and to make people’s lives easier. I strive to be the change I want to see in the world.