Navigating New Business Challenges Due To COVID-19
As clubs reopen, you may find yourself faced with new operational challenges. However, by getting creative with tools fitness vendors don't typically use, you can overcome these hurdles.
Maximum Capacity
If you're facing capacity issues, you may want to look into a product called Calendly. Calendly syncs with your Google Calendar and allows people to schedule their appointments online.
You may want to use this feature to guarantee your prospects and members a spot for when they'd like to visit your club or participate in a Group X class. The group feature allows you to put in the maximum number of participants for a timeslot and will alert the user when a timeslot is filled or no longer available.
"Are you open yet?" (And many other questions)
In recent weeks, we've seen a high volume of questions pouring in on social media regarding when gyms may open and other customer service-related issues. If you find yourself inundated with these types of questions, Manychat can help.
Manychat is a chatbot that works with both Facebook Messenger and SMS, 24/7. The free version has many useful features that will free up your front desk and increase response times by automatically answering questions coming in through social media.
Social Media Management
Hootsuite, a professional social media management platform, is offering nonprofits and small businesses adversely affected by COVID-19 free access to its services now through July 1st. Through Hootsuite, you can engage with your audiences on your social media platforms and stay on top of community management.
Online Meetings Notes
Meetings certainly have not come to a halt in the wake of COVID-19, and if anything, have only become more frequent. But sometimes, it's hard keeping up with and documenting what vital information is shared in those meetings. That's where Otter comes in.
Otter magically transcribes your online meeting into a searchable document that can then be distributed across multiple platforms, making it easier for you to keep track of and communicate your gameplans.
Screen Capture & Screen Recorder
For those of you who are transitioning to remote learning and working environments, TechSmith is offering free versions of their Snagit screen recording tool and Video Review, an asynchronous collaboration platform, from now until the end of June of 2020.
In addition to creating training content, tutorials, and lessons, you can:
- Record meetings and presentations
- Create software walkthroughs and demos
- Create step-by-step instructions on how to use online learning platforms or remote working software
We are always on the lookout for tools that can help members in our community run their businesses as efficiently as possible. If you are using something that may be useful, please feel free to send me a note. If you would like to talk more about how Sneeze It can help you, please click this link to schedule an appointment—and yes, we use Calendly!