Navigating Market Dynamics: Insights from Client Interactions

As a supply chain technology and implementation company it is vital to ensure you are seeing all sides of the story, customer, employee, and more. In doing so we surveyed our employees about what they saw on the ground in 2023 and where they see the market going in 2024. Here are the key insights:?

1. Labor Challenges and Shipping Pressures:

The market is wrestling with massive labor shortages, impacting quality and efficiency. Clients are under pressure to ship quickly, even at the cost of efficiency. Documentation demands, especially for Infor WMS integration, pose a challenge. Clients struggle to attract high-caliber IT talent for WMS maintenance.

How We Can Help: Addressing documentation challenges and exploring ways to attract and retain top-tier IT talent are key areas to enhance client support.

2. Technological Aspirations and Timely Delivery:

Clients are showing a keen interest in artificial intelligence, machine learning, and cybersecurity. Questions revolve around the speed and testing of task delivery. Timely responses and engagement in conversations are appreciated.

How We Can Help: Staying at the forefront of AI, ML, and cybersecurity trends while maintaining a swift and responsive client interaction approach is vital.

3. Operations Functionality and Specific Technologies:

Clients seek information on operations-related functionality, particularly related to Infor. Their interest extends to reports, process improvements, batch picking, pick carts, and EDI integration.

How We Can Help: Providing detailed insights on Infor functionality and exploring technologies like batch picking and EDI integration can elevate client satisfaction.

4. Warehouse Optimization and Advanced Systems:

Labor incentives, warehouse optimization, and capacity constraints are key concerns. Some clients are accepting higher automation costs due to the labor market challenges. Advanced systems like Goods to Person (AS/RS) and Power BI for data analysis are gaining traction.

How We Can Help: Offering strategies for warehouse optimization, labor incentives, and staying abreast of advanced technologies like AS/RS and Power BI are pivotal.

5. Client Feedback and Positive Stories:

Clients appreciate a focus on data analysis for better understanding and control of supply and demand. Responding to customer queries in a timely manner is crucial.

How We Can Help: Continuing to emphasize data analysis and maintaining swift and responsive customer support interactions will reinforce positive client experiences.

It is vital to listen to what your employees and customers have to say to continue improvement and growth in this dynamic environment.?

incentives, and staying abreast of advanced technologies like AS/RS and Power BI are pivotal.

5. Client Feedback and Positive Stories:

Clients appreciate a focus on data analysis for better understanding and control of supply and demand. Responding to customer queries in a timely manner is crucial.

How We Can Help: Continuing to emphasize data analysis and maintaining swift and responsive customer support interactions will reinforce positive client experiences.

It is vital to listen to what your employees and customers have to say to continue improvement and growth in this dynamic environment.?