Navigating Digital Transformation: The Key Question for Success

Successfully implementing digital transformation requires answering one fundamental question:

Are your priorities based on your specific needs or influenced by the allure of technology?

Embracing out-of-the-box (OOB) capabilities can help you avoid accumulating technical debt, but it may lead to experience debt. Your users are familiar with certain processes and procedures developed over years of use.

When you introduce new technology with entirely different processes, it can be jarring.

If you solely adapt technology to fit your existing experience, you run the risk of amassing a significant technical debt that you'll need to repay.

In addition, it's essential to consider the significance of security in adopting technology.

A successful digital transformation necessitates a strategic focus on addressing specific organizational needs while ensuring the integration of robust security measures. This approach safeguards against potential vulnerabilities and aligns technology adoption with the broader goals of the business and expected value.

?? My recommendation is to strike a balance between both approaches by extending OOB functionalities without excessive customization, maintaining a connection to your established technology. Establish effective governance and organizational change management (OCM) practices to harmonize both experience and technology while safeguarding against potential vulnerabilities.

For further details on the method how we are implementing your digital transformation to deliver your desired outcomes, please don't hesitate to reach out and arrange a consultation session with us.

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