Navigating Change: Jessica's Journey of Strategic Leadership Development Amidst Organizational Turmoil
Sabrina Braham MA, MFT, PCC, Executive Leadership Coach
TECH Executive Leadership Coach ?? Growth Coach to High Performers & Executives. I Help Senior TECH & MFG Leaders Realize Their Potential, Get Promoted or a Better Role Elsewhere 3x Faster (See Proof In “Featured”)
Jessica, a beacon of resilience, confronted a formidable challenge as her company reorganized. Leading customer service at a Fortune 100 company, she grappled with a severe crisis: a hemorrhaging customer base. Despite the daunting circumstances, she persisted with concerted efforts and a promising reversal plan, refusing to succumb to the looming uncertainty.
Enter Jim, a new senior VP, signaling a significant shake-up. The department split; one aligned with Jessica's VP and the other aligned with Harold (the other senior VP in another division), known for his stern demeanor.
Complicating matters, Harold's assistant, Brad, inexperienced yet controlling, sought to micromanage Jessica.
Amidst this upheaval, Jessica stood at a crossroads. Her VP urged her to voice concerns to Jim, recognizing the gravity and urgency.
Her VP urged her to complain about Harold and Brad’s interference and ineptness.
Complaining about other people is not a winning strategy.
As Jessica's executive coach , I probed her plan and potential as VP.
Initially hesitant, she realized the need to envision higher roles for growth and influence. Contemplating solutions, she crafted a robust strategy: enhancing customer relations, fortifying operations, and prioritizing product development.
This strategic planning, coupled with her effective leadership, became the cornerstone of her success.
Preparing to pitch to Jim (the new senior VP), Jessica crafted a compelling vision story. She outlined vital benefits, including rapid customer satisfaction turnaround and a clear roadmap for success.
Despite budget constraints, she addressed objections and emphasized the necessity of standardizing customer service. In the meeting, skepticism turned to approval.
Implementing her strategy, within three months, customer attrition ceased, satisfaction soared, and new clients flocked.
Jessica's reputation skyrocketed, earning her a pivotal role in strategic decisions.
Her goal of VP status transformed into fulfillment through promotion and impactful communication, solidifying her influence within the company.
10 Outcomes of Becoming a Leader with Vision
“Continuous effort -- not strength or intelligence -- is the key to unlocking our potential.”?
Winston Churchill
1.??? Deep Knowledge: Becoming an expert in one area gives you an in-depth understanding, making you a go-to resource and boosting your self-assurance.
2.??? Increased Credibility: Mastery of a subject enhances your reputation and credibility, earning you respect and recognition from peers, employers, and the broader community.
3.??? Career Advancement: Expertise in a specific area can open up new career opportunities, promotions, and higher earning potential, reinforcing your professional confidence.
4.??? Enhanced Problem-Solving Skills: Deep knowledge in one subject allows you to tackle complex problems more effectively, boosting your confidence in finding solutions.
5.??? Improved Public Speaking: Being an expert makes you more comfortable speaking about your subject, increasing your confidence in presentations, discussions, and networking events.
6.??? Personal Satisfaction: Mastery brings a sense of achievement and personal fulfillment, contributing to higher self-esteem and overall happiness.
7.??? Better Decision-Making: Expertise equips you with the tools to make informed and confident decisions in your specialization.
8.??? Increased Influence: As an expert, you have more influence over others' opinions and decisions, enhancing your leadership capabilities and confidence in guiding others.
9.??? Continuous Learning: Mastering a subject fosters a habit of constant learning and intellectual growth, keeping your mind sharp and your confidence in your abilities high.
10. Greater Impact: Expertise allows you to make significant contributions to your field, increasing your sense of purpose and confidence in your professional and personal impact.
Mastering one subject builds confidence, empowers you to make meaningful contributions, enhances your reputation, and opens up numerous opportunities for growth and success.?
Three Action Steps to Become a Leader With Impact and Influence
1.??? Deepen Your Knowledge:
2.??? Build Your Brand:
3.??? Apply Your Knowledge Practically:
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Internat. Career Queen | on a mission to close the Gender Equality Gap -in my lifetime! | By boosting the Confidence of female managers, so they monetise their Performance and become the best Negotiators -for themselves!
5 个月Oh, those micromanaging bosses are the worst. It is so important to learn how to deal with them. Because complaining isn't the answer, as you said!
Product Leadership Coach | Launching people who launch the products | Applying 20+ years of product leadership experience to help ambitious product people realize their full potential | Reach out for a discovery call ??
5 个月Very inspiring story - thank you!
3X Top Career + Leadership Coach | Career Coaching, Leadership Development, Team Facilitation | I help motivated professionals land their ideal jobs, maximize their peak earning years, and amplify their impact
5 个月Thanks for sharing this story and the many nuggets of wisdom!