Navigating Challenging Leadership
Ainsley Coley
Unit Director @ Emory Healthcare | Business Unit Management | MSN-HSA, BSc, RN, CSSYB
Dealing with challenging leaders—whether they’re inexperienced, egotistical, or lack transparency—can be a significant hurdle in the workplace. Such leaders may resist change, lack industry knowledge, or attempt to maintain control through their ego. Subordinates often experience frustration, especially if they have better insights or a clearer job understanding. However, mastering certain strategies can transform these challenges into opportunities to build a constructive relationship that serves both the leader and your professional growth.
1. Shift Your Focus: Reframe Your Perspective
When faced with an inexperienced leader, it’s common to feel the urge to demonstrate your knowledge. However, undermining the leader can be counterproductive, often leading to increased resistance or defensive behavior. Instead, shift your perspective to view this relationship as an opportunity to build rapport, trust, and influence.
For example, if your new manager lacks industry experience, frame your knowledge-sharing in a supportive and non-threatening way rather than pointing out their gaps directly. A subtle, inclusive approach like, “This piece of equipment operates slightly differently from others, here’s how I approach it,” respects their authority while gently guiding them. This approach helps establish you as a helpful resource rather than a challenger, fostering a foundation of mutual respect.
2. Focus on Relationship Building, Not on Proving Superiority
Asserting your expertise to highlight your knowledge can be tempting when dealing with an inexperienced leader. However, this often leads to adversarial dynamics, creating an “us vs. them” mentality. Instead, aim to establish a relationship of high trust.
Building trust takes humility, patience, and self-awareness. Ask yourself: “What does this leader need from me?” Providing what they need—guidance, context, support—without them feeling exposed can encourage them to lean on you.
For instance, when a leader doesn’t have an in-depth understanding of specific processes, subtly encourage their involvement by making them a part of decisions or implementations. By positioning them as an integral part of the process, they are more likely to buy into changes and support your initiatives.
3. Practice the Art of ‘Leading Up’: Set Them Up for Success
A critical aspect of managing challenging leaders is helping them look good without direct acknowledgment. When you recognize that their success is intertwined with yours, it becomes easier to set them up for success—without overtly seeking credit.
Consider this example: a leader hesitant to implement a new procedure you propose may need reassurance that it won’t jeopardize their standing. Rather than confronting them, present the idea in a way that aligns with their priorities. “This procedure will streamline reporting, which might free up your time for higher-level strategy work.” This approach shows how your suggestion supports their objectives, making it more appealing and less threatening.
4. Manage Your Ego: Acknowledge and Set Aside
One of the most challenging but essential steps in managing difficult leaders is controlling your ego. If you find yourself questioning their competence or authority, remember that this response is often rooted in your own need for recognition or validation. By focusing on your role in building a collaborative relationship, you reinforce your position as a professional ally rather than an adversary.
Acknowledge the strengths they bring to their position—there’s always something to learn from everyone. Respect for their position doesn’t mean overlooking their shortcomings; it means understanding that, for now, they are in this role, and it’s beneficial to build rapport rather than resentment.
5. Influence Indirectly: Use Strategic Influence to Drive Positive Outcomes
Leadership influence is a nuanced skill that often requires a ‘tango-like’ approach—subtle, indirect, and patient. You’re not forcing change or confrontation but guiding them through carefully considered suggestions. This level of interaction may mean allowing them to take credit for ideas, giving them room to feel in control while you subtly direct the process from behind the scenes.
For example, suppose a leader is resistant to a new idea. Rather than pushing back, subtly steer the conversation to align with what they value, helping them see how the idea benefits their priorities. Over time, as they become more comfortable and invested in your initiatives, you may gain more freedom to influence them openly.
6. Develop a Long-Term Perspective: Be Patient and Strategic
Dealing with challenging leadership requires patience. Building a relationship of trust isn’t immediate, nor is it reshaping the leader’s view of you and your capabilities. By consistently following these strategies—focusing on trust-building, managing your ego, and employing indirect influence—you’re setting the groundwork for a long-term, positive, dynamic relationship.
This patience often pays off as challenging leaders eventually rely on and trust those who make them look good and feel supported. Over time, this relationship can yield unexpected support, advancement opportunities, and an environment where you can more freely drive change.
Navigating a relationship with an inexperienced or ego-driven leader can feel like a complex chess game. Each move you make should be thoughtful, respecting both their position and your long-term goals. By checking your ego, building a relationship of trust, and adopting indirect strategies to influence, you’re positioning yourself to succeed in your current role and also to develop invaluable skills that will serve you in every professional relationship.
These principles allow you to work effectively with challenging leaders and reinforce your leadership qualities. Building trust, showing humility, and mastering influence are hallmarks of effective leadership. By practicing these skills, you may be prepared for new levels of responsibility and success in your career trajectory.
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Clinical Operations Manager
2 个月Insightful - thanks for sharing Ainsley.
MSHMI Candidate at Kennesaw State University | Business Development Specialist & creative solutionist focused on strategic lead generation.
3 个月I would say that "building trust" is a strategy that will never go out of style, great article, sir.?
BSN, RN, NI-BC | NASM-CPT, CES, PES, FNS, PNv1 | Advocate for Holistic Health and HCI/UX Wellness Technologies
3 个月Great article Ainsley Coley. Building trust and establishing supportive relationships with all persons is essential, especially in healthcare. Your leadership and transparency has been foundational to my personal and professional development.
Registered Nurse with a collaborative and motivational leadership approach with 15 years nursing experience in critical and ambulatory care settings seeking a nursing leadership position.
3 个月Great points as always Ainsley. Definitely good tips to practice when interacting with leadership.