With every new year comes a fresh start, a clean slate, and the promise of new possibilities. But for businesses, it also means a prime opportunity to re-strategize their approach to their critical infrastructure. That's where KPIs come in handy. They provide invaluable insight into the health and performance of your operations.
But with so many KPIs to choose from, where do you start? Don't worry – we've got you covered. We've compiled a comprehensive list of must-have KPIs to keep your business running at peak performance this year.
Uptime and Reliability
- Uptime Percentage: Measure the time infrastructure systems are operational.
- Mean Time to Repair (MTTR): Average time to restore systems after a failure.
- Mean Time Between Failures (MTBF): Average time between system failures.
- System Response Time: Assess how quickly infrastructure systems respond to requests.
- Network Latency: Monitor delays in data transmission across the network.
Efficiency and Utilization
- Energy Consumption: Track and optimize energy usage in infrastructure.
- Resource Utilization: Assess the extent to which infrastructure resources are utilized.
- Capacity Utilization: Measure the utilization of available infrastructure capacity.
- Infrastructure ROI: Evaluate the return on investment for infrastructure upgrades.
- User Satisfaction: Gather feedback from users or stakeholders to ensure it meets their needs.
Security and Compliance
- Security Breaches/Incidents: Monitor the number and severity of security breaches.
- Compliance Metrics: Ensure adherence to industry regulations and standards.
- Patch Management Success Rate: Track the effectiveness of applying patches and updates.
- Regulatory Violations: Monitor and address any violations of compliance regulations.
- Cybersecurity Preparedness: Assess the level of preparedness against cyber threats.
Financial Impact
- Cost of Downtime: Estimate financial losses during system downtime.
- Operating Expenses (OpEx) on Infrastructure: Monitor ongoing operational costs.
- Capital Expenditure (CapEx) on Infrastructure: Track investment in infrastructure.
- Revenue Impact: Measure how infrastructure improvements impact revenue generation.
Resilience and Recovery
- Disaster Recovery Readiness: Assess the readiness of disaster recovery plans.
- Mean Time to Detect and Respond (MTTDR): Measure the time from issue detection to response.
- Infrastructure Health Score: Develop a composite score to evaluate infrastructure health.
- Business Continuity Readiness: Measure readiness to maintain operations during disruptions.
- Mean Time to Recover (MTTRc): Average time to fully recover from a crisis.
Innovation and Adaptability
- Innovation Enablement: Assess how infrastructure supports innovation and new initiatives.
- Infrastructure Adaptability: Measure the ability to adapt quickly to changing business needs.
- Infrastructure Modernization Progress: Track progress made in modernizing infrastructure.
Environmental and Sustainability
- Energy Efficiency Metrics: Track the efficiency of energy usage within infrastructure.
- Environmental Impact: Measure the environmental footprint of infrastructure operations.
- Sustainable Infrastructure Practices: Promote and track sustainable infrastructure practices.
By aligning these KPIs with strategic objectives and leveraging them as navigational tools, businesses can bolster resilience, optimize performance, and steer their infrastructure toward success in 2024 and beyond.
Got a recommendation on what to add to the list? We'd love to hear it.
