Leaders are constantly confronted with shifting customer expectations, rapidly advancing technology, and economic pressures that make balancing growth and service difficult. The stakes are high—how can you ensure your organization not only survives but thrives by keeping customers at the core of your strategy?
That’s the focus of my new LinkedIn Learning course, The 8 Laws of Customer-Focused Leadership
. Based on the principles from my book, this course offers a clear framework to help leaders tackle the pain points of modern business while building a customer-centric foundation for lasting success.
Here’s how the course addresses 5 key leadership challenges:
- Technological Disruption: AI and digital tools are advancing faster than ever. But don’t let that overwhelm you. This course shows you exactly which technologies will elevate your customer experience—and how to integrate them seamlessly while staying focused on your core business goals.
- Shifting Customer Expectations: As customer needs shift, staying ahead of their expectations is crucial. Learn how to not only keep up with these changes but anticipate them, so your business always stays competitive and relevant.
- Economic Pressures: Even in tough economic times, cutting back on customer experience doesn’t have to be the solution. Discover strategies to maintain exceptional service while managing tight budgets, turning customer experience into a strategic advantage.
- Implementing Strategy: Turning vision into action can be a hurdle. With this course’s step-by-step approach and a 90-day action plan, you’ll be ready to transform customer-first goals into practical, impactful strategies.
- Measuring Effectiveness: Without the right metrics, knowing if your customer experience efforts are successful can be tough. Learn to track both qualitative and quantitative metrics, ensuring your efforts are aligned with your business objectives and driving meaningful results.
Make customer-focused leadership your competitive advantage. Start The 8 Laws of Customer-Focused Leadership
on LinkedIn Learning today.
It’s free with your LinkedIn profile, and the results could transform your leadership approach.
Chief Experience Officer at billquiseng.com. Award-winning Customer CARE Expert, Keynote Speaker, and Blogger
1 个月Blake, I ?? your article to express my appreciation for sharing, and my kudos to you for writing your book, and sharing your LinkedIn Learning course. Conducting a LinkedIn Learning course over time because you HAVE TO is a job. But conducting a course because you WANT TO is a passion. Having read your book and previewing your course, I certainly know you have passion. I especially appreciate and applaud your #1 leadership challenge, "technological disruption". I'm concerned, though, that with the rapidity of such advances, the course will be GREAT now, but soon, will be out of touch with the reality of AI and digital transformation. I guess we shall see what we shall see. In the future, we shall see what I have foreseen. Given that your course is free to those of us with a LinkedIn profile, I'm sure that our learning experience will be priceless. ??
Vice President at Oldcastle | Instilling confidence in leaders through organic content | Host of The Passionate Pro Podcast
1 个月Leaders today are like captains steering through stormy seas, constantly adjusting their sails to navigate change.
Translator / Writer / Social Media Manager
1 个月What I particularly appreciate about this approach is the emphasis on integrating technology to elevate customer experience without losing sight of the company’s core goals. It's easy to feel overwhelmed by the rapid pace of digital transformation, but Blake provides a framework to help leaders adapt and harness these technologies effectively.