NAFCU's Credit Union Weekend Reading Pile 1.13.21

I remember clearly when NAFCU cancelled its first conference after COVID hit.?Information was changing quickly. The team rolled up its sleeve and got to work creating virtual events to fill the void.I am so happy to share that our annual event – Engage 2023 – NAFCU’s Annual Conference – is back.

Some things are just better in person. Networking. Learning about new products and services. And sharing lessons learned in our wonderful industry.?This is a great event for the entire management team. Learn about opportunity and threats. See what the best and the brightest in our industry are doing!

I’ll see you there.

Now, on to this week’s reading pile!

• Hardship withdrawals from Vanguard 401(k) participants is at an all-time high. (Vanguard)
• NAFCU details regulators current agendas. (NAFCU).?As close as you can be to reading their minds.
• Deposit Armageddon or opportunity? How FIs can thrive despite the rate war. (FB)
• Wells Fargo pulling back from the mortgage market. (CNBC)
• Visualizing the changing world population. (Visual Capitalist)
• White Castle’s new robot wants to know if you want fries with that. (Entrepreneur) Across the U.S., restaurants are operating with 2.8 fewer employees in the front-of-house and 6.2 fewer employees in the back-of-house.
• What can we learn from Barnes & Noble’s surprising turnaround? (The Honest Broker) Very interesting. And part of it centers on love.
• The most honest man in real estate thinks the housing market is not going to crash. (BI)
• Have your call-center manager read this: 23 things every contact center manager needs to stop doing in 2023. (Call Centre Helper)
• Managers, stop distracting your employees. (HBR)