n.9/2023

Ebook - From satisfaction to loyalty: how to improve the customer experience?

Today, all it takes is a single negative experience for a customer to leave one brand for another. That's why creating an effective, personalized, and frictionless customer experience is no longer just important, but absolutely necessary for meeting the challenge of loyalty. How can you improve the customer experience? Download the free ebook to discover the best strategies and tools!

Blog post - The benefits of CCM for improving your customer portal

For banks, a Customer Communications Management system can help them achieve several benefits: increased customer engagement, the ability to create new relationships, and an improved customer experience. How can you incorporate a CCM system into your customer banking portal? Read the post to get started!?

Blog post - Quick Fix Directive: everything you need to know about the new European directive

The Quick Fix directive has introduced important changes for banking and financial communications: all information on investment services provided by banks and financial intermediaries must be provided to customers in electronic format, except in specific cases. What are the benefits? Why will Certified Electronic Delivery Services play a decisive role? Read our post!?

Blog post - From customer-centricity to a life-centric approach

Today, companies are increasingly shifting their focus from a customer-centric approach to one that is deeper and more holistic: this is known as the “life-centric” approach. What does this transition entail? How is the relationship with customers changing? Read our new post!