Muhammad Mudassar Tabussam
A versatile professional with over 20 years of experience leading data-driven transformations in various industries including insurance, telecom, banking, and education. As the Head of Data & Business Intelligence, I have spearheaded initiatives to enhance data utilization, governance, and analytics capabilities. I am also a certified trainer with extensive experience in providing training on Business Intelligence and data analytics tools, having trained over 8000 participants across various platforms. My expertise spans Excel, Power BI, Data Studio, Power Query, and Google Sheets, enabling effective data management and insightful decision-making.
- Data Analysis & Visualization: Proficient in Power BI, Tableau, Qlik, Looker, and Excel. Advanced skills in Excel (Power Pivot, Power Query, Pivot Tables, VLOOKUP, DAX, M Language). Expertise in creating reports using Google Data Studio and Looker Studio.
- Data Warehousing & ETL Processes: Experienced with Amazon Redshift, Google BigQuery, Data Transfer Jobs, Views, Informatica, Talend, SSIS, and Alteryx.
- Programming & Database Management: Advanced skills in Python (pandas, NumPy, scikit-learn) and SQL (queries, scripts).
- Cloud Computing & ML/AI: Competent with Google Cloud Platform, AWS, and Azure. Familiar with machine learning algorithms and AI applications.
- Business Intelligence Solutions Development: Developed BI solutions and machine learning models to automate insights, established data governance with cloud security, and designed scalable data architectures.
Beaconhouse Group Head Of Data & Business Intelligence January 2022 - Present
- BI & Data Analytics Lead: Architect of data-driven transformation, utilizing Power BI, Tableau, QlikSense, Looker, and Google Data Studio for visualization, and various ETL tools for data integrity.
- Engineered dashboards for Parent Relations & HR, enhancing stakeholder engagement and operational metrics.
- Leveraged QlikSense and Google Data Studio for Education & Marketing insights, driving performance and ROI.
- Utilized Looker for financial forecasting in Finance & Operations; optimized data workflows with ETL tools.
- Applied Python for predictive analytics in Concordia Colleges & Communication; secured data with Azure Data Lake.
- Deployed machine learning frameworks for trend forecasting and enhanced decision-making.
- Enabled self-service BI tools, elevating data literacy and collaboration across the organization.
Deputy Manager - Business Intelligence January 2020 - December 2021
- Implemented live educational dashboards with Power BI and Looker Studio, using Excel, Power Query, and Google Sheets for data management.
- Integrated IoT and machine learning for predictive insights, enhancing decision-making.
- Led campus development projects using Office 365 and JIRA for agile management, and applied Excel for financial modelling and risk assessment.
- Conducted data analysis with Google BigQuery, supported by ETL tools for data integrity, and created visual narratives in Data Studio and Looker Studio.
- Developed dynamic policies with insights from Google Cloud Services, monitored via Apache Kafka, and used ChatGPT-4 for real-time policy adjustments.
- Managed employee incentives and performance tracking using Office 365 and Google Sheets, employing OKRs for clear, measurable achievements.
- Revamped processes with ETL and RPA technologies, leveraging cloud solutions and edge computing for reduced turnaround times and enhanced efficiency.
- Drove operational improvements using Six Sigma, Power BI, and Google Cloud Services, utilizing ChatGPT-4 for data-driven insights.
Assistant Manager - Business Intelligence & Service Quality - Head Office Lahore September 2016 - December 2019
- Developed and implemented the Beaconnect program, focusing on improving service quality across Pan Country Branches.
- Created scorecards to measure and track performance, and implemented a Complaints Management System to address customer concerns.
- Established and managed call centers for improved communication and customer engagement.
- Streamlined fee collection and recovery processes, and implemented systems to enhance decision-making through data analysis and insights.
- Designed and conducted training programs for staff, ensuring successful program implementation and adoption.
NIB Bank Assistant Manager - Business Intelligence - Customer Experience & Service Quality March 2013 - August 2016
- Developed and managed Customer Experience & Service Quality Dashboards/MIS for 171 branches.
- Implemented and managed a Service Quality Management Program, and created Branch Banking Service Scorecards.
- Monitored ATMs performance and conducted Mystery Shopping visits, and analyzed Complaints Management Unit data.
- Developed a new Service Quality Portal for branch KSIs, and managed Alternative Distribution Channels KSIs.
- Coordinated IT complaint system implementation, and prepared SQMP policies and procedures.
Officer - Centralized Operations & Credits - Consumer Assets July 2012 - March 2013
- Coordinated and assisted in preparing and designing CFG product papers, procedures, and SLAs.
- Ensured policies and procedures were up-to-date, accurate, and compliant with regulations.
- Processed and liaised with insurance companies, ensuring pre- and post-compliance of insurance policies and tracker certificates.
- Processed and ensured implementation of agreed services with vendors, collaborating with internal audit and stakeholders to avoid audit objections.
Bank Alfalah Limited Team Leader - Policy and Compliance-Mortgages December 2008 - July 2012
- Ensured compliance with the policy and procedures of Home Finance and SBP's PRs, circulars, notifications, and instructions for proposed home loan facilities.
- Conducted pre and post disbursement reviews, and recommended compliance of deficiencies to concerned departments.
- Coordinated with Internal, External, and SBP Auditors for audits and compliance, reviewed existing policies, procedures, and legal documents to restructure them as per new SBP’s requirements.
- Managed core banking activities of Home Finance, including Financial Affairs, provisioning and interest suspension of non-performing loans (NPLs), litigation, and management information systems (MISs).
Incharge Home Finance August 2006 - December 2008
- Marketed new Home Loan customers totaling over PRs. 200 million, prepared credit files, and performed credit analysis.
- Coordinated with external income estimation agencies for forecasting future income trends, and property evaluation agencies and legal counsels for mortgage verification.
- Prepared Credit Line Proposals (CLPs) and obtained approvals from the concerned authorities, debited monthly installments by lodging post-dated cheques, prepared reports on cheques presented for clearing and bounced cheques, and prepared repayment schedules and markup renewal letters.
- Successfully managed audit ratings in Bank's internal audit, external audit, and SBP's audit for Home Finance Portfolio of Rs.173 million and above.
- Customized Training Programs: Offering tailored training programs to meet the specific needs of your team and organization, covering a comprehensive curriculum including data analysis, visualization, management, and ethics.
- Beginner to Advanced Training: Programs designed for individuals at all levels, from beginners to advanced data analysts, emphasizing hands-on learning and practical applications.
- Interactive Workshops: Engaging workshops that help participants retain information and build skills effectively through real-world scenarios.
- Industry-Specific Training: Specialized training programs for various industries including healthcare, finance, retail, and more, ensuring relevance and applicability.
- Measurable Outcomes: Training programs aimed at producing measurable outcomes such as increased efficiency, improved decision-making, and better business results.
- Master of Business Administration (M.B.A.), Finance and Financial Management Services University of Management and Technology (2006 - 2008)
- BS (cs), Software Engineering Allama Iqbal Open University (2000 - 2004)
- FSC, Pre Engineering Government College University, Faisalabad (1996 - 1998)
