My Journey to Oojo: From Dreamport Trainee to Independent Travel Consultant

Every career journey has its starting point, and mine began with a dream to work in the travel industry. I was fascinated by the idea of helping people explore the world, and I wanted to be part of an industry that makes these journeys possible. Through research, I discovered Dreamport, a program that promised an entry into the world of travel services. Today, I’m proud to share that I’ve been with Oojo for three months, and this journey has been rewarding in more ways than one.

The Dreamport Program – Laying the Foundation

Dreamport is where it all started for me. The program, run by the Dyninno Group, offered structured stages of learning and development designed for people eager to enter the travel industry. I was motivated to make the most of every stage—beginning with learning essential sales and service skills, followed by in-depth training that introduced me to the real-world demands of travel support.

The program was structured to attract passionate newcomers to the travel industry and equip them with essential skills. Here’s how each stage unfolded:

1. Initial Learning: Dreamport’s training modules covered the basics of sales, communication, and customer service specific to travel. I learned how to communicate effectively with clients, understand their needs, and build trust—a foundational skill for anyone in customer support or sales.
2. Industry-Specific Knowledge: Dreamport provided in-depth insights into the workings of the travel industry. From understanding airline protocols to learning about ticketing, pricing, and troubleshooting, I gained the confidence to assist clients in a way that goes beyond just providing information.
3. Interactive Training Sessions: In the program, we didn’t just learn from theory; there were practical sessions where I got to apply what I learned. These hands-on activities simulated real customer interactions and challenges, giving me a taste of what the job would entail. This experience was crucial in building my comfort with handling customer inquiries and resolving issues.

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ASAP Tickets: The Nesting Period

After completing my initial training, I moved into a nesting period at ASAP Tickets, another company within the Dyninno Group. My role as a sales agent at ASAP Tickets was a hands-on experience that allowed me to apply what I had learned. It was challenging but rewarding, and after 40 days of hard work, I received recognition for my performance. This acknowledgment led to my transfer to Oojo, where I took on the role of customer support. This phase was an essential bridge between training and actual client interactions. Here’s what made it special:

1. Role as a Sales Agent: At ASAP Tickets, I was tasked with assisting clients in planning and booking their travel. As a sales agent, my job was not only to offer competitive travel options but also to guide customers through the complexities of booking, securing the best deals, and making informed decisions. The sales process demanded a deep understanding of customer needs and the ability to offer tailored solutions.
2. Learning to Handle Real-World Scenarios: The nesting period was an eye-opening experience. Every interaction was different, with unique questions, concerns, and sometimes complex travel requirements. Working under the guidance of experienced mentors, I learned the art of managing expectations, negotiating with clients, and providing effective solutions in real time.
3. Supportive Environment for Growth: ASAP Tickets provided an incredibly supportive environment. Although I was a trainee, I was treated as an integral part of the team, with supervisors and colleagues always ready to offer insights or advice. This atmosphere of continuous learning motivated me to improve daily and build the confidence I needed to succeed.

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Joining Oojo as an Independent Travel Consultant

After 40 days of dedicated work during the nesting period, I was thrilled to be offered a transfer to Oojo as a customer support agent with the designation of an independent travel consultant. What truly makes this role unique is the blend of independence and support that Oojo offers, allowing consultants to bring their best to the table. Here’s what the transition has meant to me:

1. Taking Ownership of Customer Support: At Oojo, I support clients through various stages of their travel journey, from booking and check-in to handling disruptions. The role is both challenging and rewarding, requiring empathy, problem-solving, and the ability to stay calm under pressure. Unlike my sales role, customer support involves being there for clients during every part of their trip.
2. Independence and Empowerment: As an independent travel consultant, I have a degree of autonomy in my work. This independence allows me to tailor my approach to each client’s needs and find creative solutions to complex issues. I also appreciate Oojo’s compensation model, which lets me take charge of my earnings based on my capabilities—a great incentive to keep pushing forward.
3. A Strong Work-Life Balance: One of the aspects I value most about my role at Oojo is the work-life balance it provides. Here, I can manage my time and responsibilities in a way that keeps both my professional and personal life in harmony.

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What I Love About Working at Oojo

One of the aspects I value most in my current role is the compensation structure and work-life balance. At Oojo, our earnings are based on our capabilities and efforts, giving us control over how much we can achieve. This performance-driven model is both motivating and empowering—it’s up to each of us to determine our potential.

Another benefit is the growth opportunities within Dyninno Group companies. Those who complete the ASAP Tickets nesting period often get the chance to move to other roles within the group, with some even able to select positions that align with their interests and strengths. This flexibility has helped me thrive, and I’m excited to see where my journey will go from here.

Working in the Dyninno Group has been a journey of growth and discovery. From Dreamport to ASAP Tickets and now Oojo, each step has enriched my skills, broadened my perspective, and deepened my commitment to delivering exceptional customer experiences. The structure within the Dyninno Group also means that those who excel in their roles can explore new positions and even choose areas that match their interests and strengths—a unique and motivating benefit.

As I continue in my role, I look forward to connecting with more industry professionals, supporting travelers worldwide, and growing within this dynamic group. For anyone passionate about the travel industry, the path is filled with rewarding opportunities to learn, contribute, and make a real impact.