My first month is a wrap at Hello Customer: 11-star experience!

Well, let me tell you about my first month at Hello Customer. I was positively surprised by the range of customers that we serve, which totaled 100. From small businesses to large corporations, our customer base spans across different industries and geographical locations. It was fascinating to see how our platform was being used to gather customer feedback and insights, which in turn helped our clients become the brand that is loved by their customers and employees and ultimately achieve the elusive 11-Star Experience.

What exactly is the 11 Star Experience? In short, it's a level of customer service that goes above and beyond the traditional 5-star rating system. It's about creating a personalized and memorable experience for each customer that exceeds their expectations and creates a lasting emotional connection. Here you get more info

At Hello Customer, we believe that every business should strive to deliver the 11 Star Experience. And with our platform's customer insights, we're helping our clients do just that. By gathering feedback directly from their customers, our clients are able to identify opportunities to create more personalized and memorable experiences that drive long-term loyalty and advocacy.

One great example is our customer: Cassis Paprika, they realized the following business outcomes by using our platform.

• Increase in NPS. “We rounded up October 2020 with an NPS of 67, the year after it was 68. This year our NPS is 69 and sometimes it peaks above 70. At those moments we make sure to reward the teams that manage and work with the feedback from our customers.”
• High response rates. “We experience a high level of participation from our customers, with an average response rate of 10% in our stores. Customers really value the fact that they can share their opinion. In turn, every feedback they give is valuable to us.”
• Improved sales performance. By measuring feedback both in stores and online, they can continuously improve the experience and exceed customer expectations.
• Across-the-board insights. The feedback delivers them?insights about different business goals and KPIs?leading to the implementation of communication and service trainings, sharing insights with their purchasing department to make improvements to their offering and a critical look at how they price their products.?

Overall, my first month at Hello Customer was a learning experience that made me excited about the company's mission to help businesses achieve the 11-Star Experience. I'm looking forward to next Tuesday, May 9th as we have our Customer Day with Nienke Bloem CCXP CSP as our guest speaker and our VP Product Jonas Beullens who will present: the future of our AI in light of ChatGPT & product roadmap. Last but not least our great customer Baloise (NPS increased by 15ptn!) will be sharing how they use our platform.

If you're interested to learn more or to still join the event Next Tuesday, send me a message.

Enjoy your weekend!

KriXtof

#VOC #hellocustomer #customerinsights #voiceofthecustomer #cx #loyalty