My BIGGEST Tips on Handling Conflict in the Office
Conflict can be one of the most challenging moments leaders face. It can originate anywhere and happen to anyone, whether between two employees, between you and an employee, or between leaders and other leaders.?
It’s hard to say if we are ready to handle conflict until it happens to us. So, whether you are on the fence about your abilities or need more guidance on handling conflict within the office, I've got you covered. Here is what you need to know!
Conflict Is Inevitable. Accept It!
First, it’s time to accept that conflict is inevitable. You could have an amazingly structured work environment with a glowing culture and collaborative atmosphere. However, you will still run into times when two coworkers butt heads about a project or where you might find yourself disagreeing with the actions of a team member. It is best to start with a mindset of acceptance rather than ignorance.?
Conflict is going to happen. You must be ready.
Here’s What You Need to Do:
1. Remain Objective?
Whether involved in the conflict or helping to resolve it, you have to stay objective. You must avoid taking sides and try to understand both sides of the situation before making any resolutions. Objectiveness can ensure that resolutions come from a fair place.?
2. Act Fast?
The most crucial part of handling conflict is not letting it simmer. If you notice any conflict in your team, you must act fast. You do not want the issues to spread or lead to more significant problems in the future. Handling it promptly can resolve it and strengthen your team.?
3. Don’t Make It Personal?
When faced with conflict, remember it is about the events and behaviors, not the personalities or people behind them. Focus on the specific event or instance rather than generalizing. This can ensure fair resolutions.?
4. Provide a Safe Place for the Conflict to Be Discussed
As a leader, you are responsible for providing an environment where your team feels comfortable speaking openly about their issues. When there is conflict, you must give those involved a safe space to discuss what has happened while creating a situation where they feel comfortable being transparent. This is how you get the best results.?
5. Work Through Resolutions
Just talking about the conflict does not solve it. Resolutions need to be made, and as a leader, you must focus on the future, discuss possible solutions between both parties and develop a plan for each party to stick to. Then, it is wise to have follow-up meetings to ensure both parties follow through with their plans.
6. Don’t Be Afraid to Ask for Help
Mediators and arbitrators exist for a reason. If a conflict is too large, hasn’t been able to be resolved, or you are involved, it might be best to seek out a neutral, third-party mediator or arbitrator to help come to a resolution. There is no shame in asking for help.?
Are You Ready for Conflict? It's Time to Become a Strong Leader!