Multicultural Matters: Better Language Quality, Stronger Customer Connections

Want to enhance customer loyalty and satisfaction with your multilingual clients? Poor language quality can be a major roadblock. Miscommunications and translation errors can erode trust and frustrate clients.??

But it doesn’t have to be that way.??

In this edition of Multicultural Matters, we explore how improving your translation and interpretation services can overcome these obstacles and strengthen your customer relationships. Read on to discover proven strategies and practical tips to upgrade language quality and create stronger, more meaningful connections with your customers.?

How to Boost Global Customer Experience with Language Quality?

Discover how linguistic quality directly impacts your global customer experience (CX). Poor language quality can lead to confusion and dissatisfaction, while high-quality services build trust and loyalty. Read on to learn practical steps to improve your translation and interpretation quality, provide exceptional experiences for your multilingual customers, and strengthen your global brand.?

How to Measure Translation Quality

If your brand needs to speak to global audiences, translation quality is crucial. This article explores effective methods to measure translation quality, covering industry standards, key metrics, and evaluation tools. By mastering these assessments, you can protect your brand and boost customer satisfaction. Read on to learn how to maintain accuracy, cultural relevance, and overall impact in your translations.??

4 Call Center Quality Issues to Avoid When Using Over-the-Phone Interpretation?

Effective over-the-phone interpretation (OPI) is essential for connecting with multilingual customers. However, common issues can really hurt your call center's performance. This article explores four key problems to avoid: access issues, linguistic quality concerns, connection delays, and lack of quality assurance. Addressing these challenges ensures clear communication and builds customer satisfaction. Read on for key strategies to optimize your OPI services and improve your call center's effectiveness.

Language Fun Fact?

Today's word of the day is "Uhuru" (pronounced oo-HOO-roo), which is Swahili for "freedom."??

As we celebrated Juneteenth last month, a day commemorating the end of slavery in the United States, "uhuru" reminded us of the universal struggle and triumph for freedom across the world. Juneteenth is a powerful reminder of resilience and the ongoing quest for equity and equality.?

Events?

• It was amazing to connect with the life sciences community at the DIA 2024 Global Annual Meeting! See our recap of the event here.??

• We’ll be at the United Healthcare Partner Summit July 10-11. Come say “Hi!”??

?ULG In the News?

• United Language Group earns recognition as a John Deere Partner-level Supplier and Hall of Fame Supplier.?

• Learn how ULG’s language solutions enhance patient care and improve health outcomes through effective communication, as seen in USA Today.?

• United Language Group made the Nimdzi Top 100 for 2024! We’re the 31st largest LSP in the world. See the full report here. ?

• We’re one of the top 20 language providers in Slator’s 2024 Language Service Provider Index?

• Learn how to Build an Effective Multilingual Training Program for Global Employees.

• Understand how culturally irrelevant content can impact your business and learn ways to avoid these hidden costs, as seen in Multilingual Magazine.?

• Discover effective techniques for engaging multilingual audiences and expanding your global marketing reach, as seen on MarketingProfs.?

• Find out how ULG’s comprehensive language solutions drive tangible results and enhance global communication, as seen on Slator.?

Ready to enhance your communication strategy with superior translation and interpretation quality? We love helping you build stronger connections with multilingual audiences, both local and global. Let’s discuss how high-quality language services can transform your customer experience and drive success for your brand.?

?Contact Us??