Much to learn, you still have

Much to learn, you still have

I reached out to our community and asked the question;

'Which vendors in our space are creating great content that either educates or entertains?'

It looks like we've found a group of vendors who are breaking away from the monotonous 'Buy My Stuff, Please' mantra that often puts us to sleep. Many are trapped in the belief that constant selling is the only way to go on LinkedIn. I'd love to hear your thoughts on this. In my view, educating our community and potential clients can be a powerful tool in building a brand and boosting sales.

Here are 4 highlights from the recommendations on the post.

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VUX World

ABOUT: VUX World is the front door to the world of AI-powered customer experience, helping business leaders and teams understand why voice, conversational AI and NLP technologies are revolutionising how we live, work and get things done.

We help executives formulate the future of customer experience strategies and guide teams in designing, building and implementing revolutionary products and services built on emerging AI and NLP technologies.

Visit https://vux.world to find out more about how we can help you build the future of customer experience.

5 pieces of educational content from VUX World

  1. Capturing the scope and behavior of LLMs
  2. Buy vs build Guide
  3. Conversation design best practice series pt. 1: The building blocks
  4. Why have we forgotten some of the basics? with Maaike Coppens
  5. Your bot’s really an employee with superhuman responsibilities


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Bot-Jobs

ABOUT: Bot Jobs is a job board dedicated to bringing the best opportunities to the best talent in chatbots,?voicebots, conversational AI, conversation design and conversational marketing.

Visit https://bot-jobs.com to learn more.

5 pieces of educational content from Bot-Jobs

  1. Guest Post: Why Every UX Designer Should Study Conversation Design with Jurgen Gravestein
  2. Getting Started in Conversational AI: Your Career Guide
  3. Jobs of the Future: AI Strategist
  4. Skill Stacking - Be in the top 1% of Everything Conversational Ai with James Rowe
  5. Managing Imposter Syndrome as a Conversational AI Professional


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Voiceflow

ABOUT: Voiceflow is the collaborative conversation design platform where conversational AI product teams design, test, and ship chat and voice assistants- together, faster, at scale.

From design reviews and prototyping to user testing and launch, CAI product teams use Voiceflow as their source of truth across the workflow. Product owners, designers, and developers collaborate on one canvas and one conversational AI artefact that integrates with NLU Managers and Channels for production.

Visit https://www.voiceflow.com to learn more.

5 pieces of educational content from Voiceflow.

  1. The Guide to Conversation Design
  2. Instacart's Ayesha Saleem shares her 5 best conversational AI practices with Ayesha Saleem
  3. The future of conversational AI by Peter Isaacs
  4. LLMs won’t replace NLUs. Here’s Why by Braden Ream
  5. How to build a web chat assistant that's truly helpful, according to CxD leader Hillary Black


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Cognigy

ABOUT: Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.

Built on the foundation of the world’s leading Conversational AI platform, Cognigy.AI offers next-gen customer service with a suite of turnkey solutions including Conversational IVR, Smart Self-Service, and Agent Assist. Coming equipped with dozens of pre-trained skills, the platform works seamlessly with existing enterprise systems and learns from your agents, giving them superpowers.

Visit https://www.cognigy.com to learn more.

5 pieces of educational content from Cognigy.

  1. The Ultimate WhatsApp Chatbot Guide
  2. Amazon is Killing Alexa, but the Future of Voice is Bright by Jarrod D.
  3. Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I
  4. 7 Reasons ChatGPT Alone Can't?Deliver the Customer Service You Need
  5. Understanding the Benefits and Efficiencies of Omnichannel Contact Centers


Let me know of any Vendors who are creating #conversationalai content in the comments.



Olya Petrova Jackson

Product Designer at Cynch AI

1 年

The top three are my top of mind (and feed) as well ?? but somehow I missed Cognigy - will keep an eye out for their content (much to learn, we still have indeed :)

Hi Jim Rowe-Bot Great to find you on the feed and thank you for sharing these valuable resources! It is vital that people understand the power of #conversationalai and #llm technology. We are a small company working on next-gen conversation-focused products. We don't have a whole lot of time & human resources to write down everything in our minds and beliefs, but we try to synthesize the philosophy of good conversational AI practices into the products! Here is a whitepaper we wrote for GPT-powered contact center and voice intelligence. It would be awesome if you can offer your thoughts and comments! It's a work in progress but we are with the conversational AI community and are determined to do this right! The Seasalt.ai white paper on GPT-powered contact center and voice intelligence: https://drive.google.com/file/d/1B1ijOvufUh6wZqEQWcFFNXkFaqEGGzF6/view

Thank you very much for including us in this list Jim Rowe-Bot! Great to hear that people are enjoying our content.

Peter Isaacs

Senior Conversation Design Advocate at Voiceflow | Turning Generative AI into CX Magic

1 年

Thanks for including me and the team Jim!

Kane Simms

??Triple Award-Winning AI Automation Consultancy ?? VUX. helps businesses leverage AI… Properly.

1 年

Wow! I'm honoured! Thank you so much for including us Jim!

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