MS Companies Enhances Efficiency with 1,000+ Vehicle Repairs for an OEM

About The Customer

Our client is a leading global automaker and mobility provider known for its diverse brands and innovative products. Having a strong presence in the automotive market, this Original Equipment Manufacturer (OEM) produces a wide range of vehicles, including passenger cars, trucks, SUVs, and commercial vehicles. The client operates an extensive manufacturing network, with key locations worldwide, including North America, Europe, South America, and Asia.

Challenge

The OEM faced significant revenue impacts due to an influx of vehicles requiring repairs before shipment to dealerships. Repairs ranged from simple fixes to complex mechanical and electrical issues, requiring MS Companies’ advisors to diagnose each vehicle directly.

Communication challenges arose as information was provided by multiple parties both within and outside the plant, requiring precise and timely coordination. Additionally, the root cause of the repairs was not yet established, and spare parts were limited, requiring support in a highly competitive market.

Solution

MS Companies Advisory Team deployed two teams of repair experts to cover both first and second shifts. Key initiatives included:

Resource Identification and Associate Development: Identified necessary resources and developed associates to handle new and complex repairs, ensuring the team was well-prepared for the challenges faced.

Standard Operating Procedure (SOP) Development: Created a comprehensive SOP to ensure the repair team was aligned, utilized best practices, and collaborated efficiently with any auxiliary support.

Technology Integration: Used technology to document all repair activity information, streamlining communication with the OEM and assisting with root cause determination in the plant.

Spare Parts Management: Worked directly with the material resource group to advance order of the most common spare parts, reducing downtime and increasing repair volume

Results

Over an 8-week period, more than 1,000 vehicles were successfully repaired, significantly reducing the backlog. Spare parts management was improved, reducing downtime and enhancing overall repair efficiency across both shifts.

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