MP February Insights: Product Updates, How to Enhance After-Sales Experience, Sharing Product Updates & More

Productivity Boost: Latest Product Updates

This month, we've rolled out significant updates designed to streamline your parts pricing strategy and enhance product performance. Here's what's new:

• Commentary Function: Added comment function in the single part and competitor view, simplifying communication.
• Identity Access Management System: The integration of IAM means state-of-the-art security measures such as advanced encryption and continuous updates to make your use of our solution as seamless as possible.
• Data Quality Label: Our experts will provide each of your parts with a data quality label from which you can immediately see how MARKT-PILOT assesses the completeness and quality of your data.

These features are just the beginning of our commitment to continuous improvement & innovation for our valued users.

PRICERADAR ?? https://www.markt-pilot.com/en/product/price-radar

PRICEGUIDE ?? https://www.markt-pilot.com/en/product/priceguide

Cultivating Exceptional After-Sales Service

In today's cutthroat market, especially machine manufacturing, after-sales support is the secret that sets companies apart. From installation to personalized service, every interaction counts. Smart companies use technology like AI, pricing, and CRM systems to stay ahead while training their teams to be customer champions.

Clear communication and feedback loops keep everyone on the same page. By measuring success with metrics like customer retention, companies can turn support into a strategic advantage. Ultimately, a commitment to after-sales support communicates a dedication to customer success beyond the point of sale, offering a strategic advantage and fostering lasting customer relationships in the competitive landscape.

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Celebrating Success – OPTIMA Packaging Group X MP

OPTIMA packaging group 's groundbreaking utilization of data on spare part prices and lead times enables a market-based pricing structure, boosting customer satisfaction and loyalty while driving revenue growth. Collaborating with MARKT-PILOT and utilizing our PRICERADAR, OPTIMA adjusts prices weekly to align with market trends, stimulating cross-selling and increasing sales of related parts.

The partnership with MARKT-PILOT is characterized by quick responsiveness and a commitment to improvement, ensuring efficient decision-making processes and enhanced operational effectiveness.

To the full success story ??https://www.markt-pilot.com/en/product/case-studies/optima-packaging-group

Join the Conversation at PARTS FORUM & PARTS SUMMIT

• PARTS FORUM (NA): Connect with industry experts to discuss trends and service excellence in parts manufacturing on June 13th.
• PARTS SUMMIT (EU): Elevate your network and knowledge with our summit on October 10th, focused on innovation in parts pricing strategies.

Register now and be a part of shaping the future of our industry together!

Save your spot at the forum here and the summit here.