Moving Forward

A letter shared with Cigna's U.S. colleagues

This was a historic ? and often emotionally charged ? election. Americans turned out in strong numbers to vote and make their voices heard. Now we must wait patiently for the outcome – an unsettling position for us all. While each of us may have different perspectives on how we wanted the election results to play out, it is important that we seek to understand, and respect, each other’s unique point of view. It is our very differences that make us stronger, wiser, and enriched as a company – and as a society. Because when all is said and done, what I know is that we all want something better for the next generation. Together, we can do our part to take meaningful steps toward achieving that – for ourselves, our families, and for our communities. 

For us at Cigna, it all comes back to a few basic commitments that we continually affirm and strengthen – not with a specific end in mind – but always with a view toward a new beginning.

It starts with our commitment to the Power of We. This is where our strength lies. When we embrace diversity, promote equity and equality, and truly harness the unique strengths of all of our colleagues – there is nothing that is beyond our ability to achieve. The Power of We, along with our company values, will serve as our cornerstone and guide for how we work together. When we stand strongly and firmly together, then we can bring the best of ourselves to others. 

This includes, first and foremost, our customers and patients – whose health care needs and concerns are a top priority for all of us. As we approach the holidays and look ahead to 2021, the people and communities we serve are counting on us more than ever. I’m proud of how we’ve delivered and led through a highly charged and challenging year. Continuing to meet their evolving needs tomorrow and into the future is an important part of our ongoing and steadfast commitment to improve the health, well-being, and peace of mind of those we serve.

Similarly, we are deeply committed to our partners – our clients, health plan partners, providers and business partners. It is our goal to be the partner of choice in health care because we have learned first-hand that the right partnerships raise the tide for all by putting more transformative solutions in the hands of more people – more affordably – than any one company could do on its own. As a partner of choice, we are committed to, and deeply invested in, the success of our partners around the world.

Our commitment to partnership extends to the U.S. President and his Administration, whatever the outcome. With more than a billion customer touch points, we bring to the table unique expertise and experience about how health care works and what people need. Being champions for affordable, predictable, and simple health care means advocating on behalf of the millions of people we serve, in the U.S. and around the world. We will continue to do our work in this space in a bipartisan way – with a principles-based approach to doing what’s right, rather than political.

I often hear employees talk about Cigna being a purpose-driven company. I couldn’t agree more. Our mission, our purpose, and our opportunity have never been more vital. Your work – our work – matters, arguably now more than ever before.

I’m incredibly proud of our team. We have continued to treat each other with respect, and have led the way in these most extraordinary times. And, we are delivering on our promises in new and innovative ways. This is how we will transform the health care system – one client, one individual, one community at a time. 

Thank you for all that you do.