Move Forward with CX Confidence

As the saying goes, “hindsight is always 20-20.” But what if you had a way to more confidently predict what would happen next? Think of the potential if you had data-driven evidence that could help identify the factors with the greatest impact on a particular customer experience point of influence.

That’s what Convergys Analytics offers. Statistical proof points are compiled from customer and agent behaviors, demographics, corporate data, and Convergys Analytics experience to predict CX reactions and next steps to accurately guide prescriptive action. 

Visit us HERE, to see how we can partner together.