Move Beyond Monolithic ERP: A Resource Guide for Manufacturers

Many companies face challenges with monolithic enterprise resource planning (ERP) systems that lock them into their vendor's ecosystem. This restricts their ability to make customer experience (CX) improvements, such as adding a modern customer relationship management (CRM) system for omnichannel customer communications. The closed nature of these systems hinders companies from achieving their desired CX enhancements.

?Extending monolithic or legacy ERPs can unlock revenue opportunities, prevent customer frustration, and churn, and streamline operations. Proper ERP and CRM integration can provide omnichannel support and holistic business visibility.

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Benefits of Extending Monolithic or Legacy ERP Systems

Extending legacy ERP systems with a microservices architecture can offer several benefits, including:?

• Improved Agility and Scalability:? Microservices enable the modularization of ERP functionality into smaller, independent services. This allows for easier updates and changes to specific components without affecting the entire system. As a result, businesses can quickly adapt to changing requirements, scale individual services as needed, and respond more effectively to market demands.
• Enhanced Integration:? Legacy ERP systems often struggle with integrating new technologies and services. Microservices provide a more flexible and efficient way to integrate with third-party applications, data sources, and cloud services. This helps businesses leverage modern technologies while maintaining the core ERP functionality.

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However, it's important to note that extending legacy ERP with microservices also comes with challenges, such as managing the complexity of a distributed system, ensuring proper security and data consistency, and aligning the organizational structure with the new architecture. It's crucial to plan and execute the transition carefully to fully realize these benefits.

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Move Beyond Monolithic: Next Steps

?To move beyond monolithic and legacy ERPs, companies should identify their CX goals, align them with measurable metrics and KPIs, and assess the role of technology, including AI, in achieving these goals.

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Ultimately, investing in CX through modernization and integration is a strategic move that can lead to happier customers, increased revenues, and future-proofing the business. It's a worthwhile investment for companies seeking to stay competitive and meet the expectations of modern consumers.

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Be in the Know – Resources for Manufacturers Facing Monolithic and Legacy ERP Challenges

We’ve put together several resources to help manufacturers understand the benefits of extending monolithic ERP systems.?

Forbes Council

• Improve CX And Revenues: Extending Monolithic Or Legacy ERPs

https://www.forbes.com/sites/forbesbusinessdevelopmentcouncil/2023/10/19/improve-cx-and-revenues-extending-monolithic-or-legacy-erps/?sh=4dce10fb5709

Webinar Series: Transforming Legacy Oracle ERP to Connected Agile Platform

• Part 1:? Guest Speaker Bryan Schappell, Director of IT Services, Customer Lifecycle Services Emerson (Fortune 500 Manufacturer)

https://info.rstartec.com/webinar-transforming-customer-lifecycle-services-for-a-fortune-500-manufacturer

• Part 2:? Guest Speakers Danny Asnani, VP Client Engagement, and Vivek Ahuja, VP Information Technology, rSTAR

https://info.rstartec.com/webinar-part-2-transforming-legacy-oracle-erp-to-agile-platform

?White Paper

• Adapting Complex Oracle Applications into Innovative Microservices Approach for a Fortune 500 Manufacturer https://info.rstartec.com/transforming-legacy-erps-whitepaper

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