More Than a User Manual

I’ve had more than one experience where after bringing home some new gadget requiring a bit of technical expertise to install, I am disappointed to find the directions sorely lacking. A quick phone call to technical assistance gives me only a shred of new insight on how I can use the product to its fullest extent. The technical expert answers my most obvious question and his job is done. Beyond the basics, I am on my own. In most cases, after a little more tinkering, I end up shelving the thing and never using it again. Sound familiar? Read more...