Monthly Round-up from Guestline

September Round-up:

Antifraud Framework for secure hotel transactions;

Google Connector - Special offer;?

GuestStay Self-Service Portal;?

Catch us at upcoming Events, Streamlining events with Advanced C&B.

Did you know it is estimated that ￡150 billion in revenue is lost annually to fraud and chargebacks??The practice of MOTO payments within the hospitality industry, where bookings are made over the phone or through email, creates a unique vulnerability for hotels

As hoteliers, your priority is to provide exceptional service to your guests, not to predominantly contend with the consequences of fraud. Guestline understands this, and our award-winning?GuestPay?platform is built to minimise fraud risk with a comprehensive suite of security measures.

?Find out More!?

We are waiving the Google Connector set-up fee until 30th September 2024!?

We are always looking to remove barriers for our hotels and listen to your feedback. If you have been on the fence about trying the Google Connector, we are waiving the setup fee on all orders received before September 30th, 2024.?

I want Google Connector!

GuestStay Self-Service Portal?

Empower guests to create a memorable, hassle-free stay – from arrival to departure!?

Optimise your resources: Things can change, and with GuestStay your guests can cancel their direct reservations online immediately, instantly releasing your stock for resale and saving your staff time.??

Streamline operations: By asking guests to complete their registration card online, before arrival, eliminating unnecessary paperwork, pressure, and queues upon arrival.

Guests can review and check their final bill at their leisure on the day of departure and settle the balance online on their own devices. To minimise staff interaction, handle guests' requests via the guest self-serve portal. Housekeeping/front desk can plan ahead by capturing vital reservation and profile information (such as ETA, additional guests, and notes).

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See you soon?

Upcoming Industry events??

Annual Hospitality Conference

Join us at the Annual Hospitality Conference in Manchester from September 30th to October 1st, 2024.?

Read more?here.

The Independent Hotel Show

Meet with us at The Independent Hotel Show in London on the 15th - 16th October 2024.

Read more here.

Streamline Events at your hotel

The Cromlix Hotel

The Cromlix Hotel,?A romantic Victorian-era country estate outside Dunblane (Scotland),?re-opened in March 2023. Priding themselves on providing an exceptional events experience, the team needed a dedicated C&B platform to ensure their event organisation was at its most efficient, facilitating better communication between departments and carrying the luxury feel of the on-property experience to the booking and planning process for clients.

Katy Allen, Events Manager, Cromlix said:?“We wanted to improve our event management, really take it to the next level. Guestline's Advanced C&B?keeps our event sheets consistent, which builds confidence in the system amongst our team.

The chefs know where to find the latest information on dietary requirements. Event teams know where to see up-to-date guest numbers. For sales, the system triggers us to remember potential upsells we can mention to the client, helping boost incremental revenue from ancillaries such as decorations

But the main things for me are the payments system - it’s so easy to keep track of event payments and know who’s paid what; the forecast tools provide a clear understanding of business on the books; and it’s easy for everyone to use, whether updating menus or making notes on client wishes.”

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