Monthly Review: October 2024

September's Property Pro Tip ??

Get a front-row seat to this powerful conversation with host Trevor Henson, PMP , and special guest Thomas Bannon as he unpacks the complexities of California’s Prop 33 and explains why he advocates a NO vote. Tom walks us through his career and insights as CEO of the California Apartment Association, offering listeners a unique perspective on rent control, tenant protections, and the future of housing policy. From California’s history with rent control to Prop 33's potential impact on property owners, Tom sheds light on the ripple effects this legislation could have, especially on smaller property owners, new construction, and local governments. If you’re invested in the future of housing, you won’t want to miss this episode.

What is in This Month's Newsletter?

• Trending blog
• Employee spotlight
• Featured rental

Trending Blog

8 Ways Property Owners Can Enhance the Resident Experience

What does the Resident Experience Mean?

The resident experience shapes how residents feel about living in an apartment community. While the physical space is important, daily interactions—like paying rent, visitor access, staff interactions, and amenity reservations—significantly impact their overall impression. Minor inconveniences can strongly influence residents’ views. Creating a smooth experience from leasing to move-out helps ensure a lasting positive impression.

Tips to Improve Resident Experience:

Communicate Responsively and Proactively

Responsive communication is key to successful property management, fostering a positive resident experience. Prompt responses make residents feel valued, and clear, knowledgeable guidance builds trust.

Here are some tips for enhancing resident communication:

• Offer Multiple Channels: Use email, text, phone, and a resident portal for easy access.
• Be Proactive: Regularly check in to address issues before they arise.
• Set Clear Expectations: Outline communication protocols and response times.
• Listen Actively: Engage genuinely with residents’ concerns.

Provide Exciting Incentive Programs

Incentive programs boost resident engagement, encouraging positive behaviors, building community, and enhancing property appeal. Rewarding habits like timely rent payments or offering perks like credit reporting and identity protection fosters loyalty and satisfaction. Here are some ideas:

• Credit Reporting: Report on-time payments to help residents build credit while encouraging prompt payments—a win-win!
• Identity Protection: Offer digital security services for added resident peace of mind.
• Referral Discounts: Reward residents for referrals with rent discounts or gifts, building a community of ambassadors!

Gather Resident Feedback Through Engaging Surveys

Resident surveys and feedback gathering serve as your property’s health check, offering insights into resident satisfaction, identifying issues, and highlighting successes. When residents see their feedback valued, they feel more connected, enhancing their experience and boosting retention. Regular feedback shows residents that their voices matter, fostering ownership and encouraging longer tenancies. Here are ways to engage:

• Regular Surveys: Beyond annual surveys, try monthly check-ins or quick polls after services for ongoing insights.
• Feedback Boxes: Use a digital feedback box for anonymous suggestions and concerns.
• Act on Feedback: Show residents you’re implementing their suggestions, building trust and community.

To read the full article with even more tips, click here!

Employee Spotlight: Armando, Administrative Assistant

Our team is what drives our success! Today, we are thrilled to highlight Armando, our dedicated administrative assistant who plays an essential role in keeping our operations seamless and efficient.

Armando brings a spark to the role of administrative assistant, skillfully managing the details, tackling every challenge with ease, and keeping our team moving forward. Ready to get to know the organizational genius who keeps us on track? Let’s dive into a quick Q&A to learn more about the vibrant personality behind the scenes!

What has been your favorite aspect working at BFPM?

"I am always learning new things."

How does your team inspire and encourage you to push forward?

"My teams inspires me by always being supportive."

Share One Fun Fact.

"I own a lot of shoes... like way too many."

Featured Rental

Check out this gorgeous townhouse in Lennox, CA! It is equipped with 4 bedrooms and 3.5 baths, so there is room for everyone!

?? 10501 Buford Ave. Lennox, CA 90304

?? (562) 375-7326 to schedule a tour!

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