Monthly e-commerce delivery news | March 2023
We’re at D Congress on March 8-9 in Gothenburg?????
We’ve got cool purple t-shirts, so we'll be easy to spot in the crowd!
??Learn how?Andreas Gref, Experimentation Team Lead at?Conversionista!,?used?Ingrid's A/B testing tool to boost delivery profitability for Kronans Apotek — a presentation on March 9 at 3 PM, H-stage.
??Reach out to meet up with our team —?André Sikborn Erixon,?Emma Tikkala,?Anders Ekman,?Madelén Menning,?Ilze Podina,?Jacob Nordgren?and?Erik Alenrud.
See you there!
New HQ address
We moved! Come visit us at CONVENDUM on Birger Jarlsgatan 57, Stockholm.
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The delivery-first era of retail
There's a great shift happening in retail — shopping has moved from store to home. We're beginning to enter the delivery-first generation of retail. With this shift come many last-mile delivery challenges for consumers, retailers, and carriers.
In this complex environment, delivery management turns into a game of chess that requires advanced logic behind each win. Retail needs a scalable delivery technology to solve the last-mile problem.
Tips for reducing after-sales customer service requests?
Better late than never? Not in the e-commerce realm.?Customer satisfaction comes down to managing expectations and paying attention to the delivery promise from the start.
If you still get a lot of customer queries — especially the dreaded WISMO question — then your?after-sales experience?leaves more to be desired.
It’s high time to fix that.?
Myrqvist boosts delivery personalization for consumers
Learn how you can present the best local shipping methods in every market with simple delivery configuration of Ingrid Delivery Checkout and minimum manual input — just like Myrqvist, a premium Swedish footwear brand.