Monitoring downtime in Mobile Networks

Minimizing downtime is essential for mobile network operators, as customers expects seamless, always-on connectivity. In today's digital age, even brief interuptions can damage customer trust and tarnish the user experience.

Beyond customer expectations, downtime in radio equipment directly impacts revenue, as idle infrastructure generates no return on investment.

Online monitoring

One effective way to minimize downtime is through continuous monitoring of Performance Management (PM) metrics and Fault Management (FM) events. Advanced monitoring tools, such as 1Optic's GIS-integrated dashboards, can help operators identify potential issues before they escalate.

Non-responsive elements

Another method for identifying downtime is by scanning network elements that are expected to be in service based on the inventory. When elements that should be operational fail to respond, it is often an indication of downtime.

This approach ensures alignment between the network's real-time status and its planned configuration, enabling operators to detect discrepancies and investigate potential outages quickly. Integrating this scanning process with automated network monitoring tools can further streamline fault detection and resolution.

TripAiku

1Optic's TripAiku is designed to monitor downtime in real time actively. Whether downtime is detected via fault management (FM), performance management (PM), or non-responsive network elements, TripAiku automatically creates smart tickets for the support team to take immediate action.

To close the loop, TripAiku enables end-to-end case resolution by automating actions such as restarting network elements or dispatching field engineers as needed. In addition to TripAiku, 1Optic offers online dashboards, including GIS-integrated views, for deeper analysis and visualization of network performance. These tools empower operators to proactively address issues, ensure high service availability, and enhance operational efficiency.