Modernizing ITSM Practices in Federal Agencies and Departments with Jira Service Management

Across the Federal government–in the Department of Defense, the Intelligence Community, and in administrative offices of all types–digital transformation is gaining traction as a way to realize operational efficiencies, create transparency, and support interoffice collaboration. Other driving factors include the need for quick, straightforward access to accurate, real-time data about work in progress and critical assets to support situational awareness and make well-informed decisions.

While these high-level objectives are universal, at the agency, department, and office level, the day-to-day use cases vary broadly. This, in addition to the discrete nature of the work being done, the necessarily stringent security parameters, and the layers of network access that must be addressed, have given rise to a situation in which a large and diverse range of solutions are in use to execute day-to-day administrative and operational practices.

These agencies, departments, and offices need a more integrated approach, one that is flexible enough to support a broad range of needs, creates visibility and collaboration when necessary, and supports granular permissions that limit access to data.

For many of these use cases, Jira Service Management (JSM), is one such solution. JSM, which is part of the Atlassian platform, is a powerful, best-in-class ITSM solution that is flexible enough to meet the needs of the IT service desk, as well as many other offices that deliver services or need to collaborate with the IT service desk. In addition, it has built-in, comprehensive asset management functionality powerful enough to track and manage all types of assets, including software, hardware, and specialized equipment.

In this whitepaper, you will learn:

• How Jira Service Management can streamline IT and other service desk operations and create visibility, while limiting access to only those who need it.
• How JSM’s built-in asset management functionality, Assets, can further streamline service delivery, track critical assets of all types, and provide real-time situational awareness.
• How JSM can streamline critical DevSecOps practices, including change management, and support better collaboration between DevSecOps and ITSM teams.
• Real examples of JSM and Assets in action, both as an ITSM solution for asset management, and in non-traditional use cases across Federal agencies and departments.
• And more! Download your copy here.