Modernising Business with Managed Device Solutions

The Challenge

A mid-sized law firm, specialising in serious personal injury, medical negligence and industrial disease compensation claims, encountered significant challenges in managing their IT infrastructure. The firm, which operates on a ‘No Win, No Fee’ basis and has a team of 48 solicitors across multiple offices in the UK, traditionally purchased new laptops, mice, keyboards and other desk setups on an as-needed basis.

However, the transition to remote work during the Coronavirus pandemic exposed the inefficiencies and escalating costs of this approach. The cost of continually purchasing new equipment became increasingly burdensome, especially when a critical software update rendered their central server obsolete, making all existing devices redundant. Faced with the prospect of a substantial one-time expense to purchase new, update-compatible laptops, the firm began exploring alternative purchasing models, such as Device as a Service (DaaS).

The Solution

The firm’s Office and Systems Manager consulted with their account manager at Ethos, who had already been supporting their print management needs. The team at Ethos were immediately able to identify how a DaaS model would be able to support the firm with this issue.

By adopting the DaaS model, the law firm discovered numerous benefits. DaaS allowed the firm to equip each employee with a complete desk setup, including screens, docking stations, new laptops, mice and keyboards, all available at a fixed monthly subscription cost. This subscription model enabled the firm to spread the cost of acquiring new equipment over several years, making the financial impact more manageable.

One of the key advantages of DaaS was the access to comprehensive service support. If any device encountered technical difficulties, the firm could rely on Ethos for prompt assistance. In cases where issues couldn't be resolved through troubleshooting, the provider would deliver a replacement device within 24 hours, minimising disruptions to the firm’s operations.

When presented to the firm’s board, the DaaS model was met with enthusiasm. It was recognised as a more agile, cost-effective and reliable way to manage the company’s IT needs. Consequently, the decision was made to implement DaaS across the entire organisation, ensuring that every staff member was equipped with efficient and supported devices.

Since implementing the DaaS model, the firm has found it to be a flexible and scalable solution. The Office and Systems Manager now recommends DaaS to other business managers, highlighting its flexibility and ease of scaling, particularly when onboarding new staff members.