The Modern Way to Source Technology Solutions

Until recently, most companies sourced technology solutions providers via Google Searches, Review Sites and Industry Expert Reports. Inherent problems with this include:

·        With Google search results, most people only view the first page of the results and the first page is all vendors who pay to ensure being on 1st-page search results. Vendors spending millions a year to be on page one in no way means they are the best match for a company’s business outcomes.

·        Industry Expert Reports (such as Gartner and Forrester reports) – While their research and reports on industry trends are excellent, their reports on vendors and where they rank are primarily “pay to play”. Many vendors with super modern, next-generation and disruptive technologies are not listed in these reports because they don’t want to invest $50,000+ to be featured or their annual revenue disqualifies them.

·        Review Sites – Most are “pay to play” and many of the reviews are actually employees of these companies or their friends posting positive reviews. Except in rare cases and when the vendor did not have to pay to be included, are review sites a good means of sourcing a provider that most effectively solves for business outcomes.

Today, there's a better and more modern means of sourcing technology and business solutions with Cloud Tech Gurus (CTG). Cloud Tech Gurus is a boutique "technology marketplace" comprised of expert contact center/customer engagement consultants (which we call Advisors) and 100+ next-generation, best of breed and disruptive technology suppliers. Between our expert Advisors and our Supplier Portfolio, Cloud Tech Gurus helps companies to more effectively/efficiently source and procure a variety of technology solutions that solve for their business and customer outcomes.

What We Do for Clients

CTG is a “Technology Matchmaker” that makes the procurement process more effective and efficient – saving clients time and money while matching them with the perfect solutions providers to meet their needs and solve for their business outcomes. At no cost to our clients, we match them with one of our Advisors (expert consultants) to build out a scope of their requirements, pre-vet Suppliers in our portfolio to see who is a match, facilitate vendor demos and post-demo meetings, help with vendor selection and then monitor the implementation as an advocate for both the supplier and the customer to ensure a smooth onboarding experience.

Cloud Tech Gurus spends more than 50% of our time researching and vetting solutions providers to add as Suppliers in our portfolio. We hand select Suppliers based on:

·        Having a modern architecture/infrastructure

·        Solutions that are cutting edge, best of breed, and disruptive

·        Brilliant, innovative and experienced executive team

·        Put their customers first

·        Don’t nickel and dime customers

·        Provide flexible and agile solutions

·        Having an amazing value proposition and ROI

·        Provide an effortless customer experience

How it Works

Through our network of 40,000 contact center and business executives, plus the networks/databases of our 50+ agents (will be over 100 by June 2021), we acquire new clients daily that choose to have CTG project manage their process or sourcing/vetting/procuring various technology solutions.

·        CTG assigns one of our expert Advisors to take point and manage the client’s sourcing/procurement project.

·        The Advisor schedules a Discovery Meeting and creates a scope of requirements document. One discovery with an Advisor versus multiple discovery meetings with multiple vendors.

·        Based on the requirements, the Advisor and CTG pre-vet our Suppliers and narrow the playing field to two or three that are the best match.

·        The Advisor facilitates demos, post demo meetings, helps with contract negotiations and them monitors the implementation to ensure it goes smoothly.

Average Time CTG Saves Clients During the Discovery/Research/Pre-Vetting Stage

·        Researching Suppliers - 10 to 20 hours

·        Building a scope of requirements - 10 hours

·        Discovery meetings with Suppliers (CTG does this so clients don't have to) - 20 hours

·        Pre-vetting Suppliers to determine the best matches – 10 to 20 hours

·        Total Time CTG Saves Clients - 60+ hours

Average Time CTG Advisors Invest in Each Client

·        Supplier Meetings/Demos – 10+ hours

·        Technical Deep Dive Meetings with Clients/Suppliers – 20+ hours

·        Assisting in Suppler Selection Process – 10+ hours

·        Assisting with Contract/Pricing Negotiations – 10+ hours

·        Assisting/Monitoring the Onboarding/Implementation Process to Ensure it Goes Smoothly – 20+ hours

·        Total Time Invested – 70+ hours

All of this is at NO COST TO OUR CLIENTS as we are compensated by our Suppliers. Our vendor compensation from each partner is nearly identical which allows us to remain vendor agnostic.

Solutions in Our Portfolio that We Help Clients Procure

(CCaaS), Unified Communication (UCaaS), Conversational AI/AI Agents, Robotic Process Automation (RPA), Voice Analytics, Performance Management, WFM/WFO, Root Cause Insights & Analytics, Gamification, PCI Payment Solutions, BPO, Knowledge Management, Language Translation, CRM, E-Learning/LMS and At-Home Agent/Virtual Contact Center Solutions such as Secure Remote Worker Solutions and Workspace Monitoring/Response & Engagement.

Reach out to Cloud Tech Gurus to learn more about our business model, process, suppliers and to help with your next project to source technology and business solutions. Visit www.cloudtechgurus.com or click here to book a meeting.

Agents and Advisors welcome. Click here to learn more about our partnership programs.

Cloud Tech Gurus - www.cloudtechgurus.com - 951-600-9370