Modern Phone System for law firms

Many law firms in 2019 said goodbye to their legacy phone system and switched to unified communication system. UC(Unified communication) offer various advantages over the traditional phone system. If your law firm is still using traditional phone system here are few solid reasons why you should upgrade them:

Improved Productivity: UC increases the productivity of your law firm dramatically. By combining email, instant messaging, and voicemails into single platform it increases the speed and collaboration. It bridges the gap among lawyers, legal consultants, and admin staff.

IVR: Earlier IVR(Interactive voice response) was only used by big law firms because of high cost involved but now anyone can afford it thanks too UC. Greet your customers with a pre-recorded message using built-in IVR. What’s more you can route the calls using IVR without the need of a receptionist. For example, a caller has called your business phone and want to speak to a criminal lawyer. By pressing 1 his call will be routed to one of your criminal lawyers without any manual intervention. Similar routes can be added for real estate lawyer, divorce lawyers etc.

Conferencing: With unified communication installed you do not need to pay for a separate conferencing service. Whether you want internal team conference among your legal team, or you want to invite your customer, you can easily setup a call with a drag and drop.

Integration with CRM: IF you are using a CRM our unified communication system can be easily integrated with it. This will enable you to call your customer directly from CRM without manually dialing the number.

Call recording: Record an incoming/outgoing call with a press of a button.

Take advantage of BYOD: If your legal team is growing you do not need to buy additional phones. You can install softphones in their laptop/smartphones. This reduces your equipment cost. Download the Zulu app from play store or app store and start using it.

Simplified FAX: Our UC will answer all the FAX calls on your behalf. Our system will send the incoming FAX to your email ID. With a simple UI you can manage your incoming and outgoing FAX operation.

24/7 availability: An unanswered call is a missed business opportunity. Unfortunately, in traditional phone system this is very frequent. If a customer is calling after business hours or during the weekend it will be missed opportunity. But with UC, you can either route the call to your softphone or greet the customer using an IVR.

If you are a law firm looking to take advantage of the UC schedule a call with us today on  971 (0)4 421 4881.

Download the product datasheets from below:

https://minerva.ae/product/pbxact-uc-60/

https://minerva.ae/product/s305-voip-phone/