MOCG Monthly AI Digest: 6 Reports You Can't Miss This Month

Curious about what's new in AI? We've got you covered! Check out these six incredible reports filled with insights that are too good to ignore. Let's dive in and see what's happening in the world of artificial intelligence.

State of Customer Conversations 2024 from LivePerson

Gain insights into what consumers really want and need with LivePerson's survey. This study delves into how customers view AI and the significance of varied digital channels in keeping them happy. It's a treasure trove of information on what buyers expect from businesses today.

A sneak peek into the source:

• 50% of clients feel positive about engaging with AI in business interactions.
• 95% of consumers and 97% of company executives believe it’s important to disclose whether a conversation is AI-driven or human.
• 84% of leaders are currently using AI to engage with customers.

Find the full report here: https://www.liveperson.com/blog/explore-digital-transformation-trends/

To know more about winning clients's hearts and enhancing their loyalty, also check out our article with insights from the Head of Digital Marketing here.

The State of Generative AI from Deloitte

Check out Deloitte's report for a straightforward look at how businesses view Gen AI. It's based on feedback from over 2,800 leaders who are using this technology. The survey shows that many are excited and anticipate big changes soon, but also highlights some challenges, especially in preparing people for these advancements.

Key points from the report include:

• 62% of leaders express excitement about Generative AI.
• 79% expect substantial transformation due to artificial intelligence within three years.
• 56% of organizations target improving efficiency/productivity with smart technology.
• 41% report a lack of preparedness for talent-related difficulties caused by Gen AI adoption.

For further details, visit: https://www2.deloitte.com/us/en/pages/consulting/articles/state-of-generative-ai-in-enterprise.html?

2024 KPMG Generative AI Consumer Trust Survey

Find out what people really think about the technology in KPMG's research. Learn how it's being used both personally and professionally, and why customers rely on it with things like education and customer service. The survey also touches on the need for more artificial intelligence regulation and reveals how different generations view AI's pros and cons.??

Some interesting takeaways:

• 70% of consumers believe Gen AI’s benefits outweigh its risks.
• The highest levels of faith in this technology are seen in education (56%) and personalized recommendations (54%)
• 74% of respondents express a great deal of trust in organizations that use Generative AI regularly in their operations.

Read the full survey here: https://info.kpmg.us/news-perspectives/technology-innovation/generative-ai-consumer-trust-survey.html?

Customer Service Trends 2024 from Intercom

Explore what consumers really think about support services and how AI is changing the game. This report from Intercom gives you the inside scoop on the evolving role of AI in client care. It's packed with data on the new tools and metrics that are key to a successful CX strategy in 2024.

Three useful insights:

• 87% of support teams report increased customer service expectations.
• 45% of agents are currently using AI.
• 68% of C-level execs find retaining customers more challenging now.

More information is available at:? https://www.intercom.com/campaign/customer-service-trends-2024

State of AI in Retail and CPG: 2024 Trends from Nvidia

Discover the top AI applications making a difference for retailers and the benefits they've reaped so far. This report provides a clear picture of how retail leaders intend to invest in AI moving forward. It's an essential read for anyone interested in the impact of AI on the sector.

A few crucial numbers:

• 69% of AI-using respondents note a growth in annual revenue.
• 72% of them have seen a decrease in operating costs due to this technology.
• 64% of retailers plan to increase their artificial intelligence investment.

Learn more at: https://www.nvidia.com/en-us/lp/industries/state-of-ai-in-retail-and-cpg/

Find practical tactics for reshaping your retail business using Generative AI in our article by our Chief Delivery Officer here

State of AI in Telecommunications: 2024 Trends

Check out what over 400 industry professionals say about the ups and downs of using AI in their businesses. NVIDIA's report gives you the scoop on how these companies are putting AI to work and what they're investing in. Plus, it takes a look at different ways they're rolling out such technologies. It's a vital resource for understanding AI's role in transforming the telecom sector today.

Must-know stats:

• 73% of domain specialists see AI as a key tool for revenue growth.
• 95% of respondents are already engaged with artificial intelligence.
• 73% note an increase in earnings and 80% observe reduced annual costs due to its adoption.??

Access the source at: https://blogs.nvidia.com/blog/ai-telecommunications-survey/?

We trust that this list proves both useful and insightful for you. Enjoy your reading and don't hesitate to spread the knowledge to others. Keep an eye out for more updates coming your way!