A mixture of art and science

Our job as a travel management business is to anticipate and solve each and every issue that may crop up between the point at which a business makes the decision to travel and when the journey ends.?

Simple, right??All we have to do is place the right solution in the hands of the traveller when they need it - but without cluttering up their inbox or phone with unnecessary junk.?

It's a mixture of art and science.?

The art is getting just the right information and presenting it in the right, easy to use format.?

But the science is knowing exactly when, where and how that information should be delivered.?

That's why we have partnered with reTravel to provide mission-critical, relevant information to travellers, on-trip, when they need it.?And nothing else.?

ReTravel harnesses artificial intelligence and machine learning to ensure GTM's itinerary and information messages are sent out at precisely the right time ahead of trips.?The algorithms ensure that travellers receive their notifications at the moment they are most likely to need them - based on the habits of thousands of travellers opening hundreds of thousands of travel notifications.?

And the information they contain includes everything the travellers need, when they need it.?

Scott Pawley explained,

'Travel restrictions, rules, laws and requirements change all the time.?Even when not in a pandemic, travelling between jurisdictions to destinations with differing entry rules can be complex.?Nowadays, it's even more so.?

Travellers need to have accurate, up to date information when they need it.?Whether it's guidance on quarantine, self-isolation and testing rules or a link to the relevant 'passenger locator form' that needs to be completed on arrival.

That's why we work with Retravel to ensure that notifications we send out provide the right information at the right time'.?

The solution means that the traveller is sent notifications at the time when they are most likely to open them.?And they contain up to date information at the point that the traveller opens them.?

Scott explained further,

'What Revital Kristal and her team at reTravel have done is to combine a system that uses machine learning to ensure travel updates are delivered at precisely the right time with a touch-free process to ensure those message link directly to the most up-to-date information at the point the traveller opens them.

In the past, TMCs would send out - in good faith - information which, by the time the traveller opens it has become obsolete. Perhaps because rules have changed, or maybe new regulations introduced.?

In partnership with reTravel, we are now able to provide the best, time-critical, relevant information at exactly the time the traveller needs it: that is, when they open it.

With this system, we're giving reliable, relevant, important information, directly to the traveller, en-route.?Any time, day or night, when it suits them.

I am very happy we've chosen to work with reTravel on this great enhancement to the already superb service we offer our clients'.??