Solution Highlights:?
- Over 200,000 false insurance claim submissions were blocked
- Bot attacks from 100,000+ IPs/Day and browser-based automated tools
- Deployed AI-recommended, time-based rate-limiting measures to block hackers from submitting forms at abnormal rates
About the Customer:?
The customer is a decade-old firm based in California, USA, specializing in legal, fiduciary, and administrative services. They specialize in Corporate Restructuring, Mass Tort, Settlement Administration, and Trustee and Fiduciary Services.
Key Challenges:?
- The behavioural AI model ?found anomalies with the "Insurance Settlement Administration" page, where a hacker was persistently submitting bot-driven insurance claims
- This was relayed out to the customer in real-time to check the veracity of the findings. The customer confirmed and noted that this could have resulted in hundreds of thousands of claim submission requests flooding the system in a short time, making it difficult for employees to process claims and identify legitimate requests
- The hacker had carefully designed the bots to mimic human behavior, filling out all required details on the claim page accurately
- Additionally, identifying the bots was challenging because they were deployed through browser-based automated tools rather than command-line interface (CLI) tools
- ?The hacker utilized over 100,000 IP addresses, submitting more than 200,000 claims
- ?The attack evolved every day and the rules had to be tuned regularly while eliminating false positives
Solution:
?The customer already used the behavioural bot module on AppTrana WAAP.
?Once the anomaly alert triggered, the 24/7 SOC team took a quick confirmation from the customer and deployed the mitigation mechanisms.
?The summary of the mitigation approach includes:
- ?Deploy a very low tolerance for requests per URI. Any URI exceeding this threshold was blocked
- Any signs of malicious bot activity—regardless of tools, geography, or device—were met with CAPTCHA or tarpit challenges first, and if suspicious behaviour persisted, users were blocked for extended periods
- Accept traffic solely from the geographical locations where insurance claims were permitted, blocking requests from all other locations
- Deploy time-based rate-limiting rules to block any user who filled out the form at a significantly faster rate, calculated by the behavioural AI model, than normal or submitted multiple forms within a specified time-frame
- Prevent the exploitation of any business logic vulnerabilities in the claim process, ensuring that user input—from insurance numbers to other details—was more specific and unique
The AI model on AppTrana WAAP continuously evolved with the hackers’ methods and the attacks stopped within a couple of days.
This is a classic case of human (Indusface 24/7 SOC and customer’s DevOps team) and AI (behavioural bot module) working together to ensure that attacks are thwarted with minimal false positives.
AppTrana successfully blocked over 2 million targeted attacks, leading zero cases of false claims registered on the customer’s site.
Results:
- Over 2 million attacks blocked in a couple of days
- Prevented potential losses of hundreds of hours and thousands of dollars lost in processing fraudulent claims
- Achieved zero false claim submissions with AppTrana WAAP
- Strengthened security measures, reducing vulnerability to future attacks
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