Are mistakes allowed in your organization?

Last Sunday, my breath was held captive by a scene unfolding high above the ground at a Cirque du Soleil show. A juggler, with the audacity to dance with 9 clubs while balancing on a rope three meters in the air, executed a spectacle of gravity-defying artistry. Amidst this flawless performance, a club slipped and descended to the ground. Yet, instead of silence, the loudest applause burst forth, painting a moment of collective empathy and admiration. It served as a poignant reminder of the human effort behind the curtain of perfection, of the countless hours dedicated to mastering a craft, only for a single slip to unfold before an audience. The juggler’s resolve to continue, undeterred, resonated deeply with me, mirroring a personal narrative of resilience and vulnerability.

This incident whisked me back two years. I was navigating uncharted waters, tasked with supporting pre-sale activities by organizing interactive webinars with potential clients. My role was to spotlight our company’s solution in a live setting, a venture made daunting by my unfamiliarity with the webinar software. A slip of my own occurred when I inadvertently broadcast my name across every participant’s screen — a glaring blunder that left me and my colleagues bathed in embarrassment. Initially, this mistake, later lightened by my manager’s laughter in a team meeting, felt like a brand of humiliation. It transformed my fear of error into a night of restless anxiety. This event underscored the delicate dance between human error and the pursuit of excellence, highlighting how the dread of mistakes can profoundly shake one’s confidence and performance.

A similar thread was woven into a recent coaching session with a client. They shared their apprehension about taking initiative at work, troubled by the thought of steering through the process of implementing an idea, the looming potential for error, and the added stress in an already high-pressure environment. Their team, understaffed for months, hesitated to embrace the new, clinging instead to the safety of the known and operational.

Mistakes, an inherent part of our nature and the learning process, arise from a spectrum of factors across different contexts. Whether it be performance pressure, fatigue, a lack of experience, or the constraints of understaffed teams and time pressure, the causes vary. Yet, the essence remains: an organization should cultivate an environment that embraces mistakes and learning, fostering a culture of growth, resilience, and continuous improvement.

Strategies to nurture such an environment include promoting a growth mindset, establishing a blame-free atmosphere, implementing reflective practices, providing adequate training and support, encouraging open communication, setting realistic goals and expectations, developing a systematic approach to risk management, fostering team collaboration, implementing feedback loops, and designing safety nets to catch mistakes before they escalate, allowing employees to rectify errors in a safe space.

How are mistakes perceived in your organization?

Considerable research underscores the importance of mistakes in fostering innovation. Academic journals, like the “Journal of Product Innovation Management,” “Harvard Business Review,” and “Research Policy,” often highlight that mistakes are a critical component of the innovation process. They offer direct feedback on what doesn’t work, presenting a unique learning opportunity that can shape future endeavours. This trial and error process is fundamental in refining ideas and approaches.

Dealing with mistakes often demands creative problem-solving, necessitating thinking outside the box, which can lead to novel solutions and innovations. It also builds resilience, as individuals and organizations learn to recover from failures, often emerging with increased determination and insight. It encourages exploration, crucial for uncovering unique solutions and opportunities.

These stories, woven together by the threads of vulnerability, empathy, and the courage to persist in the face of failure, illuminate a universal truth. Whether on the high wire of a circus act, in the digital realm of professional growth, or within the everyday challenges of workplace dynamics, the journey towards innovation and excellence is punctuated with moments of fallibility. Embracing these moments, and supporting each other through them, cultivates a culture of growth and resilience, propelling us toward our most transformative achievements. Let’s cherish these lessons, for they remind us that in the pursuit of perfection, it’s our imperfections that truly define our humanity and spur us onward.