Mission Impossible: Product Launch Fallout
Wei Wen Chen
I write about data management, analytics, artificial intelligence and machine learning. Please connect with me and we will learn and grow together.
Chapter 1: The Briefing
In the heart of Silicon Valley, Ethan Hunt, a seasoned product manager, was on a plane. He had been sent a link to chat.openai.com. There was a message from Erica Sloan, the head of the CIA (Competitive Intelligence Agency) detailing a mission: to research, develop, market, and launch a B2B SaaS platform. The stakes were high, and the competition was fierce. The Syndicate, a rival tech company led by Solomon Lane, and the mysterious John Lark, were already making strides in the same space, leveraging generative AI, a deadly new technology, which was unpredictable as it was powerful.
Chapter 2: Assembling the Team
Ethan knew he couldn't do this alone. He needed a team, and he knew just the people. Luther Stickell, a genius in engineering, Benji Dunn, a marketing wizard, Ilsa Faust, a master of partnerships, Julia Mead, a customer success expert, and Alan Hunley, the head of sales and executive sponsor of this IMF (Impossible Market Fit) team. Together, they were the team, ready to take on this market.
Chapter 3: The Plan
Ethan gathered his team. "Your mission, should you choose to accept it," he began, echoing the words he'd heard from Erica. They dove into the research, identifying market needs and market size, potential partners, and strategies to outmaneuver the Syndicate, with product management and product marketing working together at the outset. "I've been in a lot of meetings, and this is one of the most intense," Benji remarked, breaking the tension.
Chapter 4: The Development
Luther and Ethan worked tirelessly on the platform, iterating, testing, and refining based on early customer feedback, market data and engineering innovation. "We're running out of time," Luther warned. Ethan replied, "We’ll make it work,". They needed a minimum lovable product and fast, cause Benji was already moving full steam ahead creating buzz. Luther, aware of the competition's use of generative AI, decided to incorporate it into their platform, using it to automate and personalize user experiences, giving them an edge.
Chapter 5: The Marketing
Benji, with his creative genius, crafted a compelling narrative around the platform. He knew the importance of storytelling and urgency creation in marketing. "The end you've always feared is coming," he said, referring to the customer’s business challenges, "and the blood will be on your hands if you don’t act now," he added, creating a sense of buy now urgency.
Chapter 6: The Partnerships
Ilsa, with her vast network, started to secure strategic partnerships. "We can’t do this alone!" Realizing they needed partners and channels to combat the Syndicate’s momentum.
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Chapter 7: The Support
Julia prepared the customer support team, ensuring they were ready to handle any issues. Ethan had once told her "I can't protect you, that's why I need you to leave," But this time she was ready, and confidently ready to take on any customer issues head-on.
Chapter 8: The Sales
Alan, with his persuasive skills, started to close deals. "I understand what you're involved in," he told a potential client, creating a sense of partnership and commitment to help build intrigue around his product.
Chapter 9: The Launch
Finally, the day arrived. The platform was launched amidst much fanfare. The team held their breath as they waited for the market's response.
Chapter 10: The Twist
Just when they thought they had succeeded, they discovered a mole in their team, feeding information to the Syndicate. It wasn’t Erica Sloan after all, it was Solomon Lane wearing an Erica mask generated using a perfect likeness design from Midjourney. She/he had been playing both sides. "Why did you do it?" Ethan asked, betrayed. "The greater the suffering, the greater the peace," …. of the market he replied,
Chapter 11: The Reckoning
Ethan, with his team, confronted Solomon and his partner John Lark. They had a backup plan and had kept a crucial feature of the platform hidden. They launched it, taking the market by storm and leaving the Syndicate in the dust.
Epilogue: The Customer Success
Despite the betrayal, the IMF team had succeeded. They had achieved the ultimate Product Market Fit. Ethan looked at his team, proud that they had worked together with unshakeable trust. "We are the IMF. Impossible is what we do best," he said, ending their mission on a high note.
And so, Ethan Hunt and his IMF team lived to fight another day in the cutthroat world of tech startups, ready to take on the next impossible mission, guided by their North Star.
Nicely done! Loved this MI-X story line with all the references to Lean Startup and product launch process. GenAI had to feature in it, any new product story seems incomplete without it.