Missing Google Reviews? Here's the Solution.
We’ve all been there. You provide exceptional service to a client or achieve an unparalleled outcome and the client leaves you a 5-star review on Google – or so they think. The incidence of “missing Google reviews” has gone up in the last couple of years – so we decided to track down what was happening and what we could do about it.
First, we ruled out the commonly known reasons such as the person making a new Google account to leave you the review. While non-Google/Gmail users want to do this for you, these reviews tend to “not stick” or disappear when Google notices the account was only created to leave the review. For clients who want to leave you a review but are not already part of the Google ecosystem, you are better off sending them to a non-Google site such as Facebook, Yelp, or for attorneys sites like Avvo.
Next, we took a look at why reviews were not showing up. Here’s what happened. In mid-2023 Google changed its algorithm to crack down on fake Google reviews. This review filter is automated so from time to time legitimate reviews are filtered out. In 2024, this is a primary reason why some of your Google reviews never show up.
The good news is you can do something about it. In this article, I’ll lay out a step-by-step guide on how to get those reviews to show up, but the tl:dr is go to Google Business Profile Support and through the Contact Us section submit as much specific information as you can about the missing review or reviews, wait 7-10 days to see if the reviews show up and if not contact Google again. Ideally, you want to do this in the first two weeks after someone says they left you the review.
Access Google Business Profile Support:
Navigate to Contact Options:
Select Your Business:
In the first dropdown menu, your business should be listed. Select it.
Report Missing Reviews:
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Choose Contact Option:
Fill Out the Form:
Confirmation and Follow-Up:
What's Next?
If you use this article are successfully get reviews to show up, drop a comment below and let us know how many reviews you were able to get to show up.
About the Author
Benson Varghese is the founder of Varghese Summersett, a personal injury law firm in Fort Worth.
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Virtual Assistant, Social Media Management, Amazon Wholesale Product Researcher
3 天前This is a thorough look at the problem of missing Google reviews. It’s a common challenge for many businesses, and knowing there are steps to address it is reassuring. HiFiveStar can really boost these efforts by automating review requests and managing responses effectively. It’s great for making sure your positive feedback is recognized!
Investor @ Axiom Holographics | Dementia Practitioner, Healthcare Safety
2 周True.. words of wisdom indeed Benson Varghese
Digital Marketing Specialist @ Outsourcing BD Institute | Diploma in Digital Marketing
1 年Google reviews available buyer direct inbox +8801743702890