Miss your shipment with DHL

Miss your shipment with DHL

On June 3rd, 2022, it was sent a document to me from Venezuela through DHL with the AWB # 8549173205. At this point, I haven′t received it. I called up to the office of DHL in Curitiba (Brazil), where I′m supposed to receive it. I was informed that the AWB was generated by the sender but the shipment isn′t yet in the hands of DHL. How is it possible? How can DHL put its name on a shipment and say that don′t have control of it yet?

Verónica López Zambrano

Commercial Consultant & Business Development Manager | Driving Digital Transformation & Market Expansion

2 年

Ana Degani and Joakim E Thrane could you please helps us with my father's enquiry? Thanks you!

Verónica López Zambrano

Commercial Consultant & Business Development Manager | Driving Digital Transformation & Market Expansion

2 年

DHL and DHL Express could you please answer to any of the messages we've sent via this medium, Twitter and also Facebook? You're really taking too long to answer to a simple enquiry, which makes your customer service management questionable, at best.

Marcelo Martins

Representatnte Tecnico e Comercial na Tecnolita Industrial Ltda

2 年

Assim fica difícil.

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