Misconceptions Regarding Healthcare Quality Management

We often encounter facility managers express their perception of being overly occupied with health service delivery, which they assume hampers their ability to devote attention to quality healthcare activities. However, it is important to question whether we can truly separate quality from service delivery and regard it as a luxury. It is crucial to dispel any misconceptions and myths surrounding the concept of quality.

Regardless of how busy our facilities are and the services they provide, we should always prioritize quality across all dimensions. Quality should not be seen as an additional commodity to our routine activities; it should be ingrained in everything we do.

And yet, as long as facilities remained open and provide even a single service shall me measured with standards, strive for improvement and excellence. Even when services are interrupted, quality still has a role to play in resuming those services. Therefore, how can we assume that quality healthcare is something extra, separate from our regular work?

The service initiation time disregarding the volume of service we give, the do no harm and safety practices, efficient use of resources disregarding the intensity of the resource we have, and utilization and adherence of guidelines and generation of new knowledge are the basic things when we assume quality of care.

Additionally, delivering services consistently, regardless of biological or economic differences among our clients, and providing person-centered care are the pillars of quality. Therefore, we can conclude that quality healthcare should not always be linked with resource intensity and the volume of services we deliver. ?

And finally, I want to hear your thoughts!