Misaligned Expectations, Everywhere

Projects do not fail in the end; they fail in the beginning, usually because expectations were not aligned. I find this perspective extends in all possible directions—personal and professional relationships. In psychology, it is taught that all disappointment is based on a set level of expectations. Humans do a better job aligning others to our results expectations than we do at aligning others to our behavioral expectations. It is no wonder why many companies consistently perform poorly in their performance evaluations, whether annual reviews or ongoing assessments.

Before being disappointed by results or any outcomes in a relationship with others, ask yourself: how well aligned were the performance expectations? Was it clear not just for results but also for expected behaviors? It’s vital to understand that clarity in communication is a cornerstone of successful personal and professional relationships.

Too often, we place the burden of accountability solely on others, forgetting that we must first hold ourselves accountable for our role in setting clear expectations. Effective communication should outline not just the “what” but also the “how” of performing tasks. This includes specifying desired behaviors and the context in which they should occur. Doing so fosters a mutual understanding that can significantly reduce the likelihood of disappointment.

Creating a culture that encourages open dialogue about expectations can lead to stronger, more resilient relationships. We should strive to engage in ongoing discussions about roles, responsibilities, and expectations rather than waiting until a project or relationship reaches a critical point of tension.

Ultimately, a proactive approach to aligning expectations promotes better outcomes and stronger connections. By championing clearer communication and encouraging collaboration, we pave the way for successful projects and thriving relationships.

"The enemy of accountability is ambiguity." — Patrick Lencioni, The Five Dysfunctions of a Team

"Accountability is the glue that ties commitment to the result." — Bob Proctor

"Accountability is making sure people are doing what is necessary to produce the results, before checking to see how everything turned out." — Shawn Galloway

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Shawn M. Galloway is the CEO of the global consultancy ProAct Safety. With over twenty years of experience in safety systems, strategy, culture, leadership, and employee engagement, he is a trusted advisor, keynote speaker, and expert witness. He is the author of several bestselling books and has multiple regular columns in leading magazines, with over 400 articles and 100 videos to his credit. He also created the first safety podcast, Safety Culture Excellence, with over 800 episodes.

As a leading and globally recognized expert on safety excellence, he has helped hundreds of organizations within every primary industry achieve and sustain excellence in performance and culture.

He has been interviewed and a guest on Fox News, Sirius Business Radio, Wharton Business Daily, EHS Network Radio, Safety and Health Magazine, EHS Today Magazine, ISHN Magazine, Safety Decisions Magazine, EHS Daily Advisor, Faces of EHS, and almost every safety-related podcast.

Shawn's passion, dedication, and significant contributions to the safety field have been widely recognized. He has received numerous awards and accolades, including Global Safety Excellence Expert, Power 101 Leaders of the EHS World, Top 50 People Who Most Influenced EHS, Top 40 Rising Stars, and Top 11 Health and Safety Influencers. His influence is felt globally, and his status as an esteemed Avetta Distinguished Fellow and Advisor to Harvard Business Review further underscores his expertise and makes his perspectives highly sought after.