Mindless Media Is the New Fast Food.
In the age of social media, the editor is fast replaced by the algorithm; curation and distribution comes from our friends, not newsstands; and our opinions are further reinforced and entrenched by bias and then software. Entrenched ignorance becomes likely, not just possible when in a world of connected billions there will always be people and data to support any thesis.
With major elections underway around the world, extremism on the rise, fear feeding populism swelling around the world and massive changes in journalism and news brands leaping into Faustian pacts with Facebook, now seems like a good time to discuss this issue.
For much of human history, our greatest daily challenge was finding food. So over millennia our bodies evolved to store calories, and to crave sugar as a speedy hit of energy. Centuries of communication later, and we learned to work together to grow and then distribute food. In the developed world, despite having a general abundance of the very best food in the world around us, our bodies still crave the crap, as is evident from the success of fast food and confectionery companies. Our bodies have been slow to adapt to the new world, perhaps our brains have been too.
Our needs for news is following the same pattern.
Before Gutenberg, for millennia we struggled to get the knowledge what we wanted. Education was for the privileged, and knowledge was valuable and scarce. The invention of the Internet, of user-generated content, of blogging platforms and fast, free data has changed all that. Information is abundant, knowledge is easy and cheap to produce and find, and as a result our greatest challenge isn’t finding out what we need to know, but cutting through the clutter. Our most necessary needs today are for filters of what is good for us.
We used to use "newsbrands" for this, the role of the newsmast was as a brand of quality and respect, since 1785 the Times banner carried weight.
Like any brand, the message was two way, a promise to provide quality, trusted material, meant that a reader would pay money, a bond was formed, a contract based on longevity, mutual benefit and respect.
This was a trusted relationship with an “information" provider. Their job was to provide us with a balanced diet of news and content. Some information would be titillation -- perhaps placed on the the front cover to lure readers -- but that would be balanced by thought-provoking, long-form sustenance on the inside. Newspapers would cover a variety of topics -- sports to finance, politics to world affairs. In most publications, a variety of viewpoints would be expressed, often around a editorial agenda, but one we knew was there.
Newspapers worked because they had a symbiotic relationship with us. It was in their interest to nurture a lifelong relationship with their readers, to get both the cover price paid and keep advertisers interested. Click bait would never have worked when people paid for content.
The Digital Age Changed This. The Social Age Shattered it.
Incredible changes in the news landscape have changed all this. The way we discover news isn’t with one provider and it’s not through the homepage or front page. It’s increasingly linked directly to social media, propagated by people we follow or like.
Our relationship with news brands is shattered. We’ve moved from caring about the publisher to caring about the writer or even just the opinion expressed. In a subscription-free world, we’re free to choose from any provider. We no longer buy news with money, we pay for it with our attention.
What matters now is eyeballs reached, not keeping readerships happy. It’s the world of ever-more-clickable headlines.
This causes me grave concern.
- In an era where anyone can publish, we’re removing the role of curation and editorial control, fact-checking, and quality assurance. From Periscope to Meerkat, Tumblr to Twitter, what’s fast and graphic trumps what is accurate and considered.
- We’re rewarding pieces that are most-clickable or most easily digested, and our news diet shifts from good-for-us to snackable. The best journalists go unread and unshared, and long-form content dies.
- When ad revenue continues to massively undervalue our attention, expensive news is cut immediately and it's a race to the cheapest content. From Melon's with rubber bands to Pizza Rat, our news diet shifts only to the cheap junk.
But more than anything else, I worry about our viewpoints becoming more extreme and rigid.
Recommendation engines constantly funnel our lives into tighter, more compliant spaces. If we tend to click on articles on the New York Times about technology, the engines show us more of those articles. If we don't seem to like right-wing friends on Facebook, it won't show us those friends' activities.
In a world of near-unlimited content, our viewpoints become tighter and more specific, aided by an abundance of material to support preformed opinions and often created to move opinions toward the extremes. Engines do this automatically and without our permission, so not only are we shown a distorted view of the world -- but this isn’t obvious, either. At least when you were reading Socialist Worker or Scientology Times, you knew what you were getting. It’s possible now to harbor extraordinary opinions and believe you are not only obviously right for doing so, but in the mainstream.
I believe that every action has a reaction. Maybe now is the time to realize that our news is too important to get for free, that quality journalism costs money, that our attention should not be stolen for cents on the dollar.
I love Chicken Tikka Masala more than anything else in the world, but I don’t want to eat it every day. Our news needs the same variety. Perhaps micro payments can finally take off and we can get the diet we deserve. Otherwise, digital obesity and opinion inflexibility will set in at a time when we really need a healthy diet.
Helping organisations to de-risk transformation projects, team processes and services on a local or portfolio and C-level. Director, Fractional CxO, Clients: EY, NHS, BT, HSBC, WPP, Nissan, etc.: hello-twc.youcanbook.me
8 年I think one of the biggest challenges in history is to turn back the clock without turning it back , as time travel is still impossible. I would have hoped for some time now that a quality system appears, which would more easily identify deeper news pieces or make the sources more transparent. I am sure such a thing would be possible and maybe finally crowdsource news in a way that makes journalism survive and incentivize it.
Founder at BRICKROAD, former baby
8 年Hmm, to me, this piece seems both shallow and pedantic.
(he/him) Founder, #WeLeadComms; Editor-in-Chief, Strategic; Communication Consultant and Strategist
8 年A valuable piece, something worth noting especially by my fellow internal communicators.
General Manager of Reset Digital Europe - Cognitive data, Inclusive programmatic media for better advertising outcomes
8 年How well does the ad business understand, measure and fund the value of attention?