A Million-dollar Opportunity To Redefine Your Legacy Contact Center

In the modern era, customers expect you to go above their expectations. Customers are loyal to the brand that provides them with?white-glove treatment?and genuinely puts them at the highest priority to meet their needs.?

?Hence, contact centers?should not?be just viewed as the reactive solution to customer issues?but it should be considered as a?Proactive and Strategic customer engagement & experience solution?where stronger relationships can be built with customers. Where in?Engagely?is a one stop solution for the cutting edge business needs that simplifies call center operations with unified customer and agent experience- all with minimal deployment time, reduced costs and improved CX.

?This is not magic! it’s our?Out-Of-The-Box Solutions?that makes it possible.

Complete Transformation Of Your Legacy Call Center Experience

The easy to implement yet powerful software caters to all your customers’, agents’, and business needs with a unified window console. The rich blend of?unified communications technology?when merged with your legacy IVR system, can do more than miracles.?

Self-serve First Approach Is No More An Option But The Need Of The Digital Hour

The contact center software with the add-on of automation (for self-serve approach) helps you handle a horde of customer interactions across top enterprise channels with its Voice AI, Email bot,?Chat automation, Whatsapp for business and other Social Media automation solutions.

Upgrade To Empower Your Support Heroes (Agents)

The complete package of contact center customer support and experience solution which is exclusively meant for modern and large enterprises. The agent assist (bot) provides continuous support and guides agents with next-appropriate-action through intelligent recommendations in real time for every conversation. Thereby increasing front line efficiency like never before.?

“Better when opted for an individual solution and BEST when opted for the Complete Package Solution”?and there’s more to it!

Take a deep dive into what Engagely’s Cloud Contact Center Solution has to offer.?Explore now!

                              Voice Of The Leader        

With a holistic approach a support service can now be looked at as a cost optimized service with help of Engagely.ai solution in any field of streams, be it inter department or for employees or for external entities in any sector.?

All in all, best customer experience with more effective and efficient call center solutions is a must in the competitive world which Engagely.ai strives to achieve.

-?Poonam Shivmate

?Head of Customer Experience - Engagely.ai

                                 Food For Thoughts        

• Wondering how next-gen AI based Contact Center Automation can help you transform customer experience? The article is a must read for you:?Read the blog here
• Take a deep dive into the reasons why the contact center industry is undergoing massive change and upheaval with AI Automation.?Read the blog here
• Read here to learn about the importance of leveraging a Voice-enabled intelligent virtual assistant for your legacy call center.?Read the blog here

So what are you waiting for?

?Transform Your Legacy Call Center Into A Modern Customer Experience Center Today.